Cisco Calling Plan | Managing call volume (maximum, alert, notify)

[steven1066]

Hello.

A traditional calling plan that has bundled minutes with charges for overages, would in most cases have a way to manage, alert, and notify the admin.

These parameters can be made by the PSTN provider on behalf of the end-customer, or by the end-customer via a portal to their PSTN service.

This type of functionality is not currently in place for Cisco Calling Plans and this is causing some customers to decide to go with a different PSTN option or even a different solution that this can be done.

So the ask here is with Control Hub when configuring PSTN using Cisco's Calling Plan:

1. Set thresholds of usage.
2. These thresholds have alert levels.
3. These alert levels notify nominees automatically.

The main concern from the end-customer is runaway usage equaling spending.

Can we make this happen?

Thank You,
Steven

[Jonathan Schulenberg]

The support forums are not the appropriate place for feature requests; you’re preaching to the choir for the most part. Assuming you are a customer, as opposed to a partner, you can submit an idea on the User Community Feedback portal.

I suggest amending the post you made here with why customers need this info when they are not subject to concurrent call path limits or overage charges. I can see that being the product manager’s first rebuttal. He has a lengthy backlog of stuff he needs to deliver; you need to make your case why this should be prioritized.

[steven1066]

Yep I figured out after posting this is the wrong place but was sent this link by Cisco. I have since posted the actual feature enhancement in the correct place: https://ciscocollabcustomer.ideas.aha.io/ideas/WXCUST-I-12488
Shame I cannot just delete this post, because if I could I would.

[Jonathan Schulenberg]

I think deletion was disabled for normal users because some folks were deleting their post after getting an answer, depriving anyone else of benefiting from it. SMH

Anyway, the advantage of leaving it up in this instance is that anyone else that finds this in a search and agrees now has the link to vote for your idea.