Webex Calling

We have Webex Calling and have setup a voicemail group for a shared voicemail box.  Everything seemed to be working well.  Greeting is fine, leaving voicemails was working, but then the group complained people were calling saying no one was respondin...

Good afternoon, does anyone know what happened to the Webex Calling desktop app? I would be interested in downloading it but I can't find the download link. Could someone attach the link or file .msi?

When a telephone extension is busy, is possible to book a callback when it becomes free?Thanks

Hi All, Can you share articles or you can explain so, what a difference about Webex Calling Multi Platform and Webex Calling Dedicated Instance . I need table comparison (pros and cons)  Respectfully, SH    

I am trying to figure out how to make Cisco 8851s have different ringtones if the call is external or internal. Is this possible?   For example, have the phones ring with ringtone1 when there is an external call coming in and have ringtone2 when the ...

We are using the cloud based Webex Calling; Is there anyway to block someone by Caller ID Name? We have someone that calls us with the same exact caller id name but from many different phone numbers daily.I do understand they can change the name as w...

Hi All,  Want to discuss and maybe one of you can give me advice, i have so many case for this transtition  Background :  My Client have CUCM and UCCX On Premise all version 8.6 (Old Version) and now they want to migrate Cloud  UCCX On Premise has be...

Hi,I would like to know how the ip phones at the on-prem register to CUCM in DI?.Also, how do the local gateways connect to webex DI?Thanks, 

I have a customer who has integrated Webex app into MS Teams for Calling (UCM). We have removed the licenses from users for messaging and 1:1 calling etc so unnecessary buttons are removed from the webex client, but does anyone know if there is a way...

I have a user who when trying to connect to Webex through MRA it will not work. Everyone else has no issues connecting through MRA. User in question can connect to Webex while connected to the internal network. 

Hello, looking for a way for when a call is answered using Webex softphone client or Broadworks to run a simple browser command to a URL link. 

Hello Community. We have 1600 Plus users already synchronized from Azure Active Directory to WebEx Control Hub. We want to,  1. Update Licenses for all these users in Bulk. For Eg. Disable Meeting and Messaging Licenses and assign Calling License 2. ...

Hi All, Is there a way for a supervisor to see the status of agents assigned to a queue and any other stats such as call presented on a "live basis"?   Thanks very much.   Paul 

Looking for a solution for a user to be able to remote call forward an extension with a new destination. We just recently migrated from CUCM via a hosted service and users were able to manipulate ext forwarding by having a second line appearance on t...

Hi Everyone, Currently my customer have Genesys Contact Center which integrated to CUCM. The CUCM will be replaced by Webex Calling. Is it possible to integrate Webex Calling with Genesys CC ? Is there a guidance or reference how to do it ?   Thank y...