Configure tranlation pattern in Webex Calling

[pslencinas]

Hi Team. I would like to configure a "translation patter" into Webex Calling like CUCM.

I need this: When an user dial *333 it must be translated to a PSTN number. This is a simple configuration in CUCM, using translation pattern. How can I do this in Webex Calling?

Thanks in advance.

[dtibbe]

Please note that Webex Calling is a cloud service and does not offer alll fine-granted features as an on-prem UCUM does.

Translation patterns are one thing that are not available in WxC.

You may have a look on personal speed dials https://help.webex.com/nkd0khu/. I guess you're looking for any company-wide solution, maybe virtual extensions (https://help.webex.com/fh3l46/) are also suitable for you?

[pslencinas]

Hi dtibbe. I was looking for virtual extension solution but I couldn't configure extensions like *333 or similar. It seems that only accept E.164 format. Do you know another way to configure achieve this? Thanks for your answer.

[dtibbe]

Virtual Extensions follow the numbering rules of extensions, ie. no stars like FACs.

As said, WxC <> UCUM. Maybe you have an extension range like 99xxxx that is not used and you can make the customer use 99 instead of *3 or so. "New system, slightly different use of features"..