Webex Calling

With Webex Calling configured with Microsoft Entra ID (formerly Azure AD) integration configured is seems there are a number of ways to provision users on Webex Calling. Using sync groups Provision a user on demand Just add the user(s) manually to Us...

Call are not ringing through on my laptop or phone, but the missed calls do show up.  What might be causing this?

Hi everyone, I’m working with a customer who is using Webex Calling Customer Assist, and I’m trying to retrieve real‑time call details for calls abandoned at the queue level. So far, I haven’t found a direct way to pull this information from the Cont...

My webex phone is stuck "on a call". I did not make a call. Suddenly the phone locked up saying it was on a call, and now I cannot receive or make calls because I'm apparently on a call. I have tried shutting down my computer and phone, but that did ...

My team lead and I have two WebEx phones and a Cisco Desktop, all with the same extension. When you call my extension directly or from the PSTN all of mine ring. When I call my leads phone internally, only one rings. The phone that rings is marked as...

I work from home one day a week and use Webex phone on an HP laptop with Apple AirPods connected. About 2x a month, I log on in the morning, use the Webex phone a few times and then all of a sudden, every call I try to place or answer is on mute and ...

Hi,I would like to transfer the Call via Webex, unfortunately they are being transferred via teams.I click transfer icon on Webex and my colleague received them via Teams. Thank you in advance for your help.

Corporate Directory not working in Cisco Wireless 840 (Webex Calling). Message is "Unable to connect to the Server". Does anyone have the same problem?

Hi all, in my team we use Webex for incoming phone calls from clients. The call comes in and the number is showing on the small pop up but is not selectable sadly - we need to manually input it into our client database to know who is calling. Is ther...

We are a school system that has recently changed from Call Manager to Webex Calling. On inclement weather days we have to work from home. Webex works well for this. Personnel assignments are very dynamic, we constantly have to change device/number as...

Hi Team,So we've finally finished our migration from CUCM to Webex Calling, and I have time to participate in this community.  One of the things I would find most useful with the Control Hub, would be to determine all groups a user is a member of.  e...

I have a group of users who are graded on missed calls. They state that said calls are missed because they do not always ring to their phone. The users would like to pull their own logs for tracking vs having their supervisors do it or having the adm...

My company just switched from on prem CUCM to Webex Calling and I'd like to hear from other administrators about saving voicemail greetings. The Webex User Hub lets you record a greeting and upload a prerecorded greeting in .wav format, but there isn...