Confirmation of users logged into Webex Phone Services

[manish.raghvani]

Hello Webex User Community,

I'll put my question out as I've searched this forum and could not find the answer.

We are in the process of a mass rollout from Jabber to Webex Calling (CUCM) and would like to know if there is a way of getting a report on the users who have successfully Signed into Webex Phone Services. If this is possible, please can you help me out !!!

Thanks in advance

eM

[manish.raghvani]

Hello again,

Is anyone able to assist a little further and provide me with some steps on How to Export the data from RTMT please?

Thanks in advance

Manish

[manish.raghvani]

Hi Vaijanath,

Thank you for your response, we've looked into your solutions and RTMT is looking very promising. My team are currently working out how to export a full list, as there appears to be some limitations. (If you know how, then I'd appreciate your help

Once again many thanks for your help, good job

[Vaijanath Sonvane · Accepted solution]

Hi @manish.raghvani,

There are two way to find out whether the user is logged into Webex Phone Service:

Using RTMT:

1. Go to Voice/Video >> Device >> Device Search >> Phone. Use filter criteria based on your needs. 

 You can see CSF devices in below screenshot with Active Load ID. The Active Load ID indicates whether a user is using Webex Phone Service or Jabber. 

Using CLI: (You need to follow below process on all CUCM servers as phones might be connected to different servers)

• From CUCM CLI, enter the following command. 
  show risdb query list phone file <filename>
• View the file
  file view activelog /platform/cli/<filename>.txt
• copy this file to your SFTP server
  file get activelog /platform/cli/<filename>.txt
• Rename the file from .txt to .csv.

In the CSV file, use filter to search devices with CSF name. Again look for Active Load ID and registration status.