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couple phones wont pull MPP firmware

sweeneyjoe
Level 1
Level 1
Registration: Registered with Cisco Unified Communications Manager CUCM-PUB
IPv4 Address: 10.41.17.82
Active Load ID: sip8845_65.14-1-1-0001-125
Inactive Load ID: sip8845_65.12-1-1-12
Download Status: Failed
Requested Load ID: sip8845_65.11-3-6MPP0001-273
Download Server: 10.41.1.10
Inactive Load Failure Reason File Not Found

Anyone have this error,  only a couple fo our phones didn't upgrade.   they both say File not found,   only 2 out of 60 had this issue.     we have them plugged in spots where phones did successfully migrate.  

2 Replies 2

kgroves42
Level 3
Level 3

Do you have that firmware on your TFTP server of 10.41.1.10? Or are you using the "Load Upgrader" field on those phones? If that looks good sometimes a factory reset will reset the phone to upgrading correctly. 

 

thanks fo reply,  we tried both.    just think it was bad phones.  all other migrated ok