Does Webex Softphone display the dialed number?

[bv0ers]

Hi everybody,

We're currently planning to install a new VOIP solution, using Webex Softphone.

We're planning to use two phone numbers:

- Our regular phone number
- A dedicated phone number for a specific campaign

Since our agents have to note whether the incoming call is via the regular phone number or via the specific campaign phone number, we're wondering if Webex Softphone is able to show this.

For example, in which xxx is one of our two phone numbers:

-----
Caller ID +31 yyy

Phone number called + 31 xxx

-----

Is there anyone who has experience in this? Is it possible to receive a screenshot?

Regards,

Bas

[Jonathan Schulenberg · Accepted solution]

In some instances, yes. The two I can think of off-hand:

• If you have multi-line configured the app will indicate which line is alerting.
• Group Call Management (Call Queues) will display the queue name.

PS- Your Cisco partner should be expected to answer this sort of qualifying question for you.

[bv0ers]

Thank you @Jonathan Schulenberg