Enable Voicemail

[TONY SMITH]

Hi,

Is there a magic hidden option to enable voicemail?  As far as I can see I have it enabled at the user level, however although it's set to redirect after three rings it doesn't do so.  If I select "all calls" it still just rings out.  If I select DND from the User Settings then the incoming call fails with a fast busy or similar.

Is there something that I might have missed at the organisation level, or in Partner Control Hub to switch the feature on in the first place?

Thanks, Tony S

Screenshot of user settings ..

[francisco117]

Hi, 

I have the same problem, my voice mail is not enabled. (I have DID and Extension focused on users)

If i choose to "send all calls" to voicemail, calls still come through normally. If I choose to send "When busy" calls to voicemail, the call hangs up, and finally, with the "When no answer" option, the call keeps ringing and is not routed to voicemail.

[dtibbe]

As @kgroves42 already mentioned: does your voice portal have a DID assigned? You just showed the user's DID, but it is important to have configured as number for the VP as well. Otherwise, it will not work.

[kgroves42 · Accepted solution]

Hello, 

Make sure you have a number (DID or just an Extension) in the Voice Portal section of the location that phone is in. Each location will need a Voice Portal number configured for phones in that location to forward to voicemail. 

Thanks

[Richard.Frederick1]

I have this same issue with a workspace pro phone - the voicemail is configured correctly. The device, number, and workspace all have their location set correctly, and the location's voice portal number is set correctly. Any other ideas?

[TONY SMITH]

That's it, thanks.