Listen in for training

[Dean.Smith]

HI,

When making calls I want a colleague to join the call for training purposes.  How do I do this?

[Vaijanath Sonvane]

Hi @Dean.Smith,

The silent call monitoring is a feature of Webex Contact Center (WxCC). It is not part of Webex Calling supported features.

The other option is Barge-In feature which is available in Webex Calling without the need of WxCC. With Barge-In feature user can answer someone else's phone call or barge in on a call they've already answered. Please remember that this feature creates a conference call so you can not monitor silently until and unless you put yourself on mute. Please check out below video for more details:

https://callinghelp.webex.com/barge-in-feature-video-for-administrators/