Microsoft Teams WebEx Calling Integration - Call Features Supported?

[tborchardt]

On the public help topics/articles regarding the Microsoft Teams app integration, it doesn't mention if basic telephone features such as hold/park calls, transfers, or conference calls work or how they work if it's possible. If anyone knows if those basic features are possible I would love some insight on that.

Additionally, is there a public roadmap of upcoming features being worked on?

Seeing if this app will work for my org. Thanks!

[kctrey]

Since the Webex app is running in the background, the in-call window that pops up when the call is in progress is actually a Webex window, and that is where the mid-call controls (hold, transfer, conference, record) are. If you have the in-call window hidden by default, you would have to open it from the system tray or change your settings to always show it (Settings->Calling->Call Window Settings). There is work being done to allow that Webex in-call window to be hidden and expose the mid-call controls to the Teams app, but there isn't a committed timeframe for that at the moment.

Edit: Even Microsoft launches it's Phone System client in a separate in-call window, so the current behavior is nearly identical to the MS Phone System behavior.

[lpersing]

Teams and Webex integration can be viewed here:

https://www.youtube.com/watch?v=UvoRIjLFDBE&ab_channel=Webex

Webex roadmap can be viewed here:

https://help.webex.com/en-us/article/8dmbcr/Webex-App-%7C-What's-New

[tborchardt]

Thank you. I checked out both the videos and roadmap, but I couldn't find a clear answer to if basic call features such as transferring, holds, and conferences work through the WebEx Calling Microsoft Teams app. Does anyone know that for sure or have experience with it?