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Need to run a report to see volume of calls going to a particular EST

msoto12
Level 1
Level 1

how would i run a report to see how many calls a particular extension is getting during a certain time period? 

1 Reply 1

williams.mark.m
Level 1
Level 1

You have two options.

1 - Under Monitoring/Analytics click Calling --> Detailed Call History --> (optional but recommended, filter by location) --> At the bottom of the page you can see the detailed call history where you can further filter by Calling/Called numbers. The date/time filter is at the top.

2 - Go to Monitoring --> Reports --> Run a Calling Detailed History Report for the time period you want and then manually parse the data for the extension in question.