No DTMF Tones when dialing from software or keyboard

[david.stautberg]

When calling into a phone tree of options the Webex software phone doesn't pass dtmf tones either from the software or from the keyboard. Is there option that needs to be configured for that to happen? 

Thanks,

David

[TONY SMITH]

Just did a quick check and it works for us calling from the current all in one Webex desktop application.  We're using a local gateway to our pre-existing SIP provider.

By the way, a great way to check outbound DTMF is to call the local Webex number. When it asks for the meeting ID punch in a few digits followed by "#" and Webex reads them back to you. Normally the numbers are toll free as well, and exist pretty much everywhere in the world.

[dtibbe]

What PSTN option are you using?
We had a similar problem in the past where there was an issue at provider side and the encoding of DTMF (inband vs. out of band)