Toll Free Number Calling Issue

[syed hussain 07]

I'm having issues on WXCW calling Toll Free numbers - Whatever number we try to call we get this message "It says call can't be completed at this time and to try again later"

[tommike070]

Attempts to contact toll-free lines on WXCW are giving users trouble. The error notice reads, "Call can't be completed at this time; please try again later." To address this, users should check their network connection, ensure proper dialing procedures, and contact WXCW customer support for assistance. Verifying account status, troubleshooting equipment, and confirming that WXCW services support Toll-Free lines are all recommended. It is advised to contact WXCW assistance for additional research and resolution if the issue continues. Tiblor

[johnsnow53334]

Users on WXCW are encountering issues when attempting to call Toll-Free numbers. The problem manifests as a message stating, "Call can't be completed at this time; please try again later." To address this, users should check their network connection, ensure proper dialing procedures, and contact WXCW customer support for assistance. It's advised to verify account status, troubleshoot equipment, and confirm that Toll-Free numbers are supported by WXCW services. If the problem persists, reaching out to WXCW support is recommended for further investigation and resolution.

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[Shalid Kurunnan Chalil]

Please ensure that you have enabled the "Toll-Free" option in your location/user/workspace outgoing call permissions.

Confirm that you are dialing a Toll-Free number and not any premium service numbers. You can try enabling other call types in the "outgoing call permissions" and test it.

Check if you are using any access code to dial out.

Try calling Cisco TAC Toll-Free numbers.

If everything checks out and you are still unable to dial toll-free numbers, please let us know your PSTN connectivity (Cisco calling plan, Local Gateway, or cloud-connected PSTN).

Regards,

Shalid

[Vaijanath Sonvane]

Hi @syed hussain 07,

Are you using Cisco Calling Plan or your on premise PSTN services?

[samsitandengineering]

Did you enter in the correct dialing code?