Unable to find call recording option for workspace

[Shalid Kurunnan Chalil]

Hi, 

I'm having trouble finding the option to enable call recording for Workspaces. A customer of mine has Imagicle call recording enabled for users in the Control Hub. They recently purchased Workspace licenses and configured them in the CH. However, I can't seem to locate the call recording options under the 'Calling' tab or 'Call Experience.' Could you assist me with this?

doc reference: https://help.webex.com/en-us/article/ilga4/Manage-call-recording-for-Webex-Calling#wbxch_t_account-creation_imagicle 

Regards,

[MichaelRalston0900 · Accepted solution]

Can you confirm that the workspace is set to use a professional license instead of the standard common area license? I confirmed my standard workspaces look like the screenshot you provided and my professional licensed workspaces do show call recording properly. 

[Shalid Kurunnan Chalil]

Apologies, I missed your response. 

Yes, it's a standard license. I wasn't aware that Workspace requires professional licenses to enable call recording. I will assign the professional licenses and test them accordingly.

Regards,

Thanks. 

Regards

[Shalid Kurunnan Chalil]

Thanks, @MichaelRalston0900 

That helped me. After converting to Professional licenses. all those additional features are appeared on the workspace configuration. 

Regards