Webex Calling and Locations

[JamesHawkins]

Hi,

The Locations feature in Calling seems to impose some puzzling restrictions for certain features. For example Call Queues are linked to locations so only users assigned to the same Location as the Call Queue can act as agents for it.

This seems to be a big restriction for something like an internal IT Helpdesk queue which may be serviced by agents located at different sites. It is also frustrating that the location of users (and other elements) does not seem to be editable. Surely there is a strong use case for users moving to different sites needing to have their Location setting modified? - if the user has to be deleted and recreated then they lose all their previous messages etc.

Is this an issue for other Webex admins? - if yes then how do you cope with it?

[dtibbe · Accepted solution]

There is a new feature to move users to other locations without loosing their messages, see https://help.webex.com/h68cdcb/. You'd have to unassign any number anyway, but better that loosing everything..

[JamesHawkins]

Thanks very much for this answer - it solves my issue

I was also incorrect in my post where I said that users  could not act as agents for Call Flows at other Locations. This does seem to work.