Webex Calling

Good morning, everybody. I have Webex for BroadWorks (W4BW) implemented. I have changed the current servers of my BW cluster. Now the Webex synched events (do not disturb sync, hook status and call history) are not working. The subscriptions still ex...

I'm trying to use data from the Webex Calling detailed call history (either csv or json format).  I would like to know whether the calls types SIP_SHORTCODE and SIP_MEETING indicate internal or external calls. So far we've only be able to confirm tha...

Hi, I was looking at the stats from Control Hub for calls to and from PSTN.  The calls consistently report "high receive latency" on our call leg, with latency between 791 and 794ms. Switching recording off removes that high latency and greatly impro...

Currently migrating to Webex Calling. We have approximately 70 users migrated and using Local Gateway to integrate Webex Calling with on prem users. We have an issue with calls dialed from the directory on a Webex Mini not ringing the on prem users d...

The Business Texting option for the desktop client works extremely well (congrats on the seamless rollout there). Question:  The YouTube video says Business Texting is coming to mobile "shortly".  Is anyone able to provide additional details as to th...

https://help.webex.com/en-us/article/8dmbcr/Webex-App-%7C-What's-New#Cisco_Reference.dita_0f101eca-4aa2-4279-a78a-3169a1809a6e Link's Calling tab "Support for multiple shared lines"is it implemented? I have read the description and understand that I ...

Hi, I configure  VGW to make calls with Webex to CUCM I configure him to work with Webex. I succeeded in making a call from CUCM to Webex but I get cancel when I call from Webex to CUCM.    

I'm using Webex on a Samsung S22.  It works fine when I'm on wi-fi but when on cellular data, it seems like calls are blocked.  My internet performance seems fine as everything else works normal.  Webex incoming calls will ring my phone but when I an...

I started the Call and Message merge last week and I had a separate window from messaging my team.  I had a computer update over the weekend and now I cannot get my two separate WebEx windows to message and call out. How do I get this back?

On the public help topics/articles regarding the Microsoft Teams app integration, it doesn't mention if basic telephone features such as hold/park calls, transfers, or conference calls work or how they work if it's possible. If anyone knows if those ...

Hello,  how do we add a DSS/BLF key to a 7861 phone?     I need a key that will show the onhook/offhook state of the other phone,  and can also  be pressed to ring that phone.   Is this a monitored extension?    I see in the CH help that there is mon...

Use case:  User maintains an office in New York and one in Miami.  User wants NY clients to call his NY number and Miami clients to call his Miami number.  Question: How can I assign both a New York phone number and a Miami phone number to this indiv...

Greetings,I've seen the question asked for UCM based phones, but I have users asking if the Do Not Disturb function of the the Webex client be scheduled a bit like the night time feature of some cellular phones.  Essentially, is there a way to progra...

Hi,We have recently migrated to Webex. Our office uses Yealink T42S deskphones for VOIP calls. When using Webex on Windows 10 to make an outgoing call (outside office) through the linked deskphone, it does not call the choosen number but always keep ...