WebEx Calling Auto-Attendant play file

[Neil B]

We are looking to transition from Contact Center to Control Hub (many unnecessary and poorly designed flows.  CH is a better solution for our needs).
The one feature I can not seem to figure out:  "Press 3 for hours and directions" and then play an audio file.

Need suggestions to make this happen. (can we configure a voicemail that doesn't receive new messages?)  

THNX!

[dtibbe]

Instead of using a voicemail, you may create Call Queue with a mandantory greeting and having no agents assigned. For the callee, it behaves the same

A hard disconnect cannot be done, but you may configure a overflow for such a queue for the same numbe rof seconds as the announcement lasts. The overflow treatment could be play busy sound or so.

[kgroves42]

If you want, you can setup Option 3 to "Transfer call without Prompt" and point it another Auto Attendant that will play the Hours and Directions. 

[dtibbe]

An AA is only required if you also need the digit input. Otherwise a Call Queue with an mandantory announcement will work as well.

[Ben Myslenski]

this is the way i would also recommend.