cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
2583
Views
0
Helpful
4
Replies

Webex Calling - Hunt group log in - log out

lisa_lennon
Level 1
Level 1

https://help.webex.com/en-us/article/gu2jeg/Webex-App%7C-Sign-in-to-a-hunt-group#id_137040

 

The link above shows that users with the Webex mobile app can log in and out of hunt groups in Webex Calling, but I do not see that option anywhere in the mobile app.

How can users log in & out of hunt groups via a device, the desktop app and the mobile app?

1 Accepted Solution
4 Replies 4

sergiope
Level 1
Level 1

I just had the same issue, it turns out you can also use a Call Queue instead of a Hunt Group, that will enable the option to change the Status of an Agent. However, it is worth noting that you will need to train your user base to set themselves Available for the Call Queue to send calls to them. I guess this is why they are not enabling this option to Hunt Groups...

dtibbe
VIP
VIP

Unfortunately, that feature is available for UCM Calling only. I've asked multiple times to bring it (back) to the Webex app for Calling as well, unfortunately it is not available yet.. No ETA as far as I know..

Why is there a screen shot of the feature on the help site?
https://help.webex.com/en-us/article/gu2jeg/Webex-App%7C-Sign-in-to-a-hunt-group#id_137040

Because the Webex App can also be used with UCM.

If you check the top of the help page, there is a product indication. It only states UCM, not WxC.

Getting Started

Welcome to the Webex Community. This is your home to ask questions, share knowledge, and attend live webinars.