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webex calling xfer from a phone

sweeneyjoe
Level 1
Level 1

Hello,     I have a model 78XX phone.    

I answer a call, hit transfer soft key, then dial an extension number and then hang-up.  (BLIND XFER)   The call doesn't xfer, it goes on hold on the first phone.      

it does work if I answer the call,, hit transfer soft key, dial the extension and then hit the transfer key again.  Then it will go to the second phone.

is there a way to do a blind xfer without having to hit the transfer key twice?    

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