Yesterday I gave a Contact Center Demo demo to leadership. I showed them the call recording portion of the Contact Center (recording management) and all of the recording were just of the agent. The caller could not be heard of any of the recordings. I know i have heard recording with both sides of the call before and no changes have been made to our config.
this morning i log back in and listen to recording and its working! both sides of the calls, even the calls from yesterday that were only one side? has anyone seen this before?
