Webex Licenses Not Working

[wyattpacli]

I paid for a Webex Calling plan a few weeks ago and I have never been able to use it. I have never gotten a phone number associated with the plan, and when I try to add an IP phone no licenses show up and it says "This user can't activate Cisco IP Phones". How can I fix this?

[keclair]

I would suggest contacting support . If you navigate here   https://help.webex.com/en-us/landing/ld-nzid8xi-WebexCalling/Webex-Calling   There is a chat in the lower left. They should be able to assist you. 

[Vaijanath Sonvane]

Hi @wyattpacli,

Please reach out to your partner who placed Webex Calling order. They should have received provisioning email to setup your Webex Calling service in Control Hub. Once provisioning is complete, you will be able to assign Webex Calling licenses and configure other calling features. 

[wyattpacli]

I bought it directly from Cisco (https://pricing.webex.com/us/en/hybrid-work/calling/?utm_medium=website&utm_source=wdc&utm_campaign=n/a&utm_content=hero&team=wdc). I signed up around 2 to 3 weeks ago, and I got a message saying it might take up to 10 minutes to set up my account when I signed up. It's been a while now though, and I still haven't been able to use my subscription. Should I contact Webex Support directly?

[Vaijanath Sonvane]

Yes, as suggested by @keclair, reach out to Cisco Support.