SMS on Sandbox

[david_legrand]

Dear all,

I can t receive / Send SMS on my Sandbox. https://sandbox.imiconnect.io/

Whats-App is still working fine. Are you all facing the same ? Is it just a temporary issue or a new policy for sandboxes ?

David

[Kmoleguru]

I had the same issue and found out SMS doesn't work in the sandbox since it's not connected to real carriers. I used webhook simulations to test flows without sending actual messages.

[Connect-Nagarjun]

Hi @Kmoleguru, 

Could you please provide some additional context?However, please note that this is the Sandbox URL: https://sandbox.us.webexconnect.io/.
Have you logged in using this URL and tried sending an SMS?

Thanks,
Nagarjun

[stgreenb]

@david_legrand , just tested, I am able to receive. When you try to send, what are you seeing in the logs?  

[david_legrand]

Thanks for your reply.

When I try to send a new SMS to trigger my WxConnect flow, I don t see any interaction coming in.

When I use a Webhook to send out a message, the SMS node ends with Deliverystatus = Success, but I never receive the message on my mobile.

On top of that, when my new coworkers are signing in to the sandbox, they never receive the verification code by SMS.

All these issues make me think that something is wrong on the SMS gateways.

[david_legrand · Accepted solution]

Hello guys,

Just for your information, Cisco fixed the issue yesterday. Thanks for your help.

David