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SMS on Sandbox

david_legrand
Level 4
Level 4

Dear all,

I can t receive / Send SMS on my Sandbox. https://sandbox.imiconnect.io/

Whats-App is still working fine. Are you all facing the same ? Is it just a temporary issue or a new policy for sandboxes ?

David

1 Accepted Solution

Hello guys,

 

Just for your information, Cisco fixed the issue yesterday. Thanks for your help.

David

View solution in original post

3 Replies 3

stgreenb
Cisco Employee
Cisco Employee

@david_legrand , just tested, I am able to receive. When you try to send, what are you seeing in the logs?  

Thanks for your reply.

When I try to send a new SMS to trigger my WxConnect flow, I don t see any interaction coming in.

When I use a Webhook to send out a message, the SMS node ends with Deliverystatus = Success, but I never receive the message on my mobile.

david_legrand_0-1683142998724.png

On top of that, when my new coworkers are signing in to the sandbox, they never receive the verification code by SMS.

All these issues make me think that something is wrong on the SMS gateways.

Hello guys,

 

Just for your information, Cisco fixed the issue yesterday. Thanks for your help.

David