Cisco 730 USB stopped working

[RICHARD MESSINGER]

Have a Cisco 730 with the USB port connected into my Windows 10 PC.

Has been working fine until earlier today, the light on the USB Plug went out and stopped communicating with the 730.

Removing and reconnecting the Plug has the blue LED come on for a short time and then goes out.

Was able to check and it looks to have the latest firmware but has stopped working

Any thoughts?

[RICHARD MESSINGER · Accepted solution]

Seems the problem may be with the dongle.  But the good news is that without it, the headphones were able to pair with the laptop natively.

All good

[Wayne DeNardi · Accepted solution]

The dongle may just need a firmware update.  You can use the Cisco Accessory Tool to do that.  Sometimes reinstalling the firmware, even if it looks like the latest one, can help with this sort of thing.

[RICHARD MESSINGER · Accepted solution]

Seems the problem may be with the dongle.  But the good news is that without it, the headphones were able to pair with the laptop natively.

All good