11-15-2021 09:51 PM
Good Day,
We have WebEx desk pro endpoints when registered to cloud, the video quality and streaming for any shared video is good.
but when registered to on-premise CUCM , the video quality and the shared screens quality become too bad.
Please any steps or recommendation to enhance the quality for on-premise for (End point, CUCM or network devices)
Please find attached.
Thanks in advance
11-16-2021 02:00 AM - edited 11-16-2021 02:00 AM
Does the call flow through expressway ?
If yes There is a bandwidth setting on expressway. Check that too.
11-16-2021 02:55 AM
Thanks Nithin for your reply
the two endpoints registered on CUCM same region
the call flow Endpoint1 - CUCM - Endpoint2
11-16-2021 10:16 PM
Since it on-prem and directly calling between two end points there shouldn't be such issues.
11-17-2021 01:07 AM
Thanks, Nithin, should I open a case with Support?
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