Buy or Renew
Buy or Renew
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
1149
Views
0
Helpful
2
Replies

Desk Pro - MacBook Air 1 - USB-C - Keyboard/Mouse Passthrough

edotson
Level 4
Level 4

‎05-14-2023 05:49 PM

Has anyone got this working? https://help.webex.com/en-us/article/nvadeve/USB-forwarding:-connect-a-mouse-or-keyboard-to-a-Desk-Pro 

I have the Desk Pro hooked up via USB-C to MacBook Air USB-C/Thunderbolt port. I am able to use the Desk Pro as a webcam, but my MacBook is not detecting the Logitech Dongle for the keyboard/mouse. The Desk Pro list it as an attached device. 

0 Helpful
2 Replies 2

PJMack
Level 7
Level 7

‎05-15-2023 09:59 AM

Do you have USB forwarding turned on? If you don't have access to the web GUI of your device you might need your admin to assist. 

"USB forwarding is not available by default: it must be enabled by your Administrator in Control Hub or the device's web interface."

0 Helpful

Jonathan Schulenberg
Hall of Fame
Hall of Fame

‎05-15-2023 02:26 AM

Have you set xConfiguration BYOD HidForwarding Enabled: On as the Note in that help article instructs?

0 Helpful
Customers Also Viewed These Support Documents