join button

[jthom208]

Hello,

Question: A remote user started the Zoom meeting.  We entered the conference room to join the meeting but the join button did not appear in-room on the Navigator Tablet it stated meeting was in progress we had to enter the meeting ID manually.  How do we fix this?

[PJMack]

Was the SIP URI for the Zoom meeting in the invite? 

[jthom208]

Hello,
No, we discovered the sip url was missing.
Thank you,

[PJMack]

That was your problem - the join button will only appear if there's something in the body of the invite that tells the codec what it needs to join the meeting. 

[sreyesmo]

Hey @jthom208 

If the meeting was showing on the calendar but the OBTP was not presented, please verify the room mailbox settings as below:

By default, the Exchange Online settings delete the meeting details from invitations sent to room mailboxes. Apply the following PowerShell commands to the room mailboxes of all shared mode devices that you enable for the Hybrid Calendar Service:

Set-CalendarProcessing -identity "room" -DeleteComments $false

Set-CalendarProcessing -identity "room" -DeleteSubject $false

Set-CalendarProcessing -identity "room" -AddOrganizerToSubject $false

If you want to be able to forward invitations scheduled from outside of your Microsoft organization to the device, add the following command:

Set-CalendarProcessing -identity "room" -ProcessExternalMeetingMessages $True

If you still have any issues, please open a ticket with Webex TAC for further actions.