We're thrilled to announce that the Webex for Developers Community forum has expanded to include dedicated topics for Webex Contact Center APIs and integrations! We encourage all Webex Contact Center developers to utilize this forum to engage in disc...
Hi, I tried to create a CallQueue and get the following response: "The server, while acting as a gateway or proxy, received an invalid response from the upstream server it accessed in attempting to fulfill the request.","errors":[{"description":"The ...
Hi Folks,we have integrated Webex systems with 3rd party control systems (Extron, Crestron) using the UI Extensions, this works fine.We have a case where no 3rd party control system shall be installed. From a macro in the Webex a 3rd party video matr...
Hi All, Our team engineers are planning to create a new bot in Webex. The ultimate goal is to use this bot for asking query within the specified uploaded documents by our team. What are the minimal requirements to achieve this task. Do we have any pr...
How to enable the card notification for webex bot programatically? Is there any procedure to follow to enable it for a newly created bot ? Notification is not being displayed at all for anybody
I need to expose a local Flask app running on an ads server for Webex webhook testing. What's the approved method? it used to be working with ngrok tunneling but looks like it is blocked by firewall recently. I cannot move it to public server or clou...
hello, how can I create a poll in a Webex group that already exists?
Im looking for ways to access the local Webex Client features via SDK on Windows, especially for meetings, e.g. changing your settings, background, mute/video/share, muting someone else, creating shared spaces etc. - i could only find an 8 years old ...
Hi, I am trying to fetch RONA state of the agent from GetAgentActivities API. I have created a HTTPRequest, see the following config: Request Path: /v1/agents/activities?from={{VariablewithEPOCH}}Method: GetQuery Parameters: Key: agentIds & Value: {{...
Hi, We have the following problem:We have synced the contacts from a LDAP-Sync and we want to delete alle those contacts now from that LDAP source.The problem is, that the LDAP source does not exists anymore, so we have no access anymore.Is there a p...
We have an IT Support Desk chat that has a plague of users asking questions without enough information for anyone to help them. Is it possible to have a Webex bot or auto moderator that responds along the lines of "I see you are asking for help with ...
keep getting below error, any idea? Thanks. uploadFile failed, error: The request signature we calculated does not match the signature you provided. Check your key and signing method. (Service: Amazon S3; Status Code: 403; Error Code: SignatureDoes...
It would be nice for Webex to create a smart phone app for Control HUB.
Hi, Is there a way to obtain the following metrics via the Cisco Webex Contact Centre APIs? Current Queue Length i.e How many tasks are currently waiting in queue to be answered? Longest Call Waiting i.e How long has the oldest task been waiting in ...
Hi,I need clarification on the supported/best-practice way to do the following for a WXCC-integrated Live Chat deployment. When a logged-in customer starts chat from Web and Mobile app, I want to attach a non-sensitive “customer key” to the chat sess...
Hi everyone, I’m looking for guidance (or confirmation this is a known gap) on an AI-first chat to human-agent handoff design using Webex Connect + Webex Engage + Webex Contact Center.Use Case:Customer chats with AI Agent firstOnly if the customer re...
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