We're thrilled to announce that the Webex for Developers Community forum has expanded to include dedicated topics for Webex Contact Center APIs and integrations! We encourage all Webex Contact Center developers to utilize this forum to engage in disc...
when we receive a transcriptionCreated webhook event notification, is it safe to assume that all of the recording and other resources available by api are created/processed for the meeting that generated the webhook event and can be accessed through ...
I created a space with 4K+ (4332) users this morning using power pack where I uploaded a CSV file with list of all email addresses.It started adding people and stopped at around 1K mark - It then proceeded slowly afterwards.Issue I am facing now is:a...
Hi there, It looks like we can't use OAUTH code authentication because Webex mobile apps on Android and iOS don't have the proper handling for creating popup windows in their webView (proper configs to allow that.)On Android it should be very easy to...
Thanks for the great example Niko..A couple of things here: Desktop.agentStateInfo.latestData.teamName doesn't seem to return the Team Name of the agent, why would that be undefined?I have a use case where an agent would use a Widget transfer list (l...
The response of "Lstrecording" XML API call is returning "password" with empty value. Even though there was a password available for that recording which can be seen in web portal. The response of "List Recordings" REST API call for same meeting id i...
If the redirect URL or other parameters of an integration change and you do not use the most up-to-date Authorization URL, you might receive the below error in your integration: "We've encountered an error. Try again later." In that case, is it sti...
Can a Bot return any data about who is using the bot back to the bot developer?
Hi, I'm working on part of a Bot that would send a private message to every member of a space after being prompted in the main space (or on a timed basis). Does anyone have any resources for this? I can only see material for sending a message within ...
Call object in List Calls / Get Call Details API has 'personality' field(originator, terminator and clickToDial).When is the personality marked as 'clickToDial'? In addition,What is the best practice to detect whether a call is 'incoming' or 'outgoin...
Hello, I am trying to pull some stats from the Webex analytics API, but it always returns a 500 Internal Server Error. Example: https://analytics.webexapis.com/v1/analytics/meetingsMetrics/aggregates?siteUrl=XXXX.webex.com&from=2022-05-01&to=2022-06-...
Does anyone know of any way to create a document like a pdf or txt in flow designer? My users want to attach a file with A WebEx conversation to an incident once it’s resolved. I can pull in all the messages from WebEx into the flow but don’t know ho...
I'm having some issues with the 'Update SkillProfile By ID' API. I'm sending a PUT HTTP request to https://api.wxcc-anz1.cisco.com/organization/<myOrgId>/skill-profile/d696a074-ad28-452a-845c-e0bbf7b20fe2 with the following body (this is the response...
I created an integration for API access when my account only had one site. The purpose was to download video recordings. Now there are two sites and my app can no longer find any video recordings. How do I make sure that my credentials work for the n...
I have a webex embedded app that needs to do some cleanup when the meeting ends, or when the current participant leaves the meeting. I tried handling events for "meeting.infoChanged" and "application:displayContextChanged", but they don't seem to be ...
We have a scenario in our application where the Admin can End the meeting, while participants are still in the meeting and we want the participants to be disconnected after the Admin forcefully end the meeting. So far the only calls being made from o...
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