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Download Phone Call Recording (Not Meeting) through Webex API

Hello,

I'm trying to implement an on-demand phone call recording app.
This is a regular phone call session, not a meetings session.
When an extension gets an inbound call or makes an outbound call, I am able to trigger the recording manually and I hear the recording prompt through the phone which indicates that recording is successfully started.
In addition, I see the call details of the device and see that the recordingState is started as shown in the response body of the https://webexapis.com/v1/telephony/calls API:

MichaelEncarnacion_1-1717054885007.png

Now, when this call finished, I would like to be able to download such recording.
When I try to retrieve the recording using https://webexapis.com/v1/recordings, this is what I get on the response:

MichaelEncarnacion_2-1717055144347.png


I have set the Recorder Provider to be WebEx and enable call recording on the user's extension:

MichaelEncarnacion_3-1717056109013.png

 

 

That mentioned, how will I be able to Download / Playback the call recording that just happened to an extension.

Please advise.

Thank you,
Michael

1 Accepted Solution

dtibbe
VIP
VIP

The recordings endpoint is for meeting recordings only, not for Calling Calls. Unfortunately, there is currently not API for that.

When using a recording solution like dubber, they may provide their own API for that?

View solution in original post

1 Reply 1

dtibbe
VIP
VIP

The recordings endpoint is for meeting recordings only, not for Calling Calls. Unfortunately, there is currently not API for that.

When using a recording solution like dubber, they may provide their own API for that?