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Download Phone Call Recording (Not Meeting) through Webex API

Hello,

I'm trying to implement an on-demand phone call recording app.
This is a regular phone call session, not a meetings session.
When an extension gets an inbound call or makes an outbound call, I am able to trigger the recording manually and I hear the recording prompt through the phone which indicates that recording is successfully started.
In addition, I see the call details of the device and see that the recordingState is started as shown in the response body of the https://webexapis.com/v1/telephony/calls API:

MichaelEncarnacion_1-1717054885007.png

Now, when this call finished, I would like to be able to download such recording.
When I try to retrieve the recording using https://webexapis.com/v1/recordings, this is what I get on the response:

MichaelEncarnacion_2-1717055144347.png


I have set the Recorder Provider to be WebEx and enable call recording on the user's extension:

MichaelEncarnacion_3-1717056109013.png

 

 

That mentioned, how will I be able to Download / Playback the call recording that just happened to an extension.

Please advise.

Thank you,
Michael

1 Accepted Solution

dtibbe
VIP Alumni
VIP Alumni

The recordings endpoint is for meeting recordings only, not for Calling Calls. Unfortunately, there is currently not API for that.

When using a recording solution like dubber, they may provide their own API for that?

View solution in original post

2 Replies 2

Thanks to Bill King for providing this link. Now they have this API exposed, but their documentation is not up to date on exposing this in the search (even in webex develeoper api documentation)

 

Download Call Recordings through API with Webex as the Provider - Cisco

Hope this helps someone.

Thanks

Senthil 

dtibbe
VIP Alumni
VIP Alumni

The recordings endpoint is for meeting recordings only, not for Calling Calls. Unfortunately, there is currently not API for that.

When using a recording solution like dubber, they may provide their own API for that?