How to pass the variables from DiallogFlow Virtual agent to WXCC

[phani venigalla]

Hi 

We are trying to find a way to pass the variables from DialogFlow CX agent to WXCC and vice versa.

Pl share any video or screens for the same.

Thanks,

Phani

[Arunabh Bhattacharjee · Accepted solution]

Hello @phani venigalla 

Here is the primer on DialogFlow CX

https://github.com/CiscoDevNet/webex-contact-center-api-samples/tree/main/dialogflow-sample/dialogflow-cx-sample 

The Video is in the REadme : 

https://app.vidcast.io/share/91531cc2-1a3e-4733-83c0-4310742cab53 

Hope this helps,

Thanks & Regards,

Arunabh.

[Arunabh Bhattacharjee]

Hi @phani venigalla 

This video goes over it - https://app.vidcast.io/share/491d0e41-99ab-44cf-a48b-18949c406d73

The sample is now also located here: "dialogflow-sample" - https://github.com/CiscoDevNet/webex-contact-center-api-samples/tree/main/dialogflow-sample 

Thanks & Regards,

Arunabh.

[phani venigalla]

Hi @Arunabh Bhattacharjee 

Thank you for sharing this video was very helpful for DialogFlow ES integration.

I am looking for DialogFlowCX Integration with WXCC flow designer v2 on RTM.

Thanks,

Phani

[Arunabh Bhattacharjee]

We will need to build this example and share it here. Have added it to the backlog so the team can build this sample.

Thanks & Regards,

Arunabh.