Webex Webhooks not triggering

Rathna Deshmukh · ‎10-10-2023

Hi,

I have create webbooks using an admin user who has org level admin privileges.Goal of our project is to to receive webbooks call to an external API when any meeting and webinar ends. These webinars and meetings will be created by different users and for webinars and meetings created by all users from our company WebEx site we need to trigger webbooks call to external API to process further.

I see that if meeting or webinar is created from the user with which webex is created then only triggers the webhooks,but if meeting or webinar is created by any other users its not triggering the webhooks.Below is the detail of webhooks I have created.

Also I have tried creating webhooks with Owned by as "org" and also as default "creator" but no luck yet to recieve webhooks trigger to the target url configured when the webex meeting and webinar is set up by other users.

Below is webhook detail I set up using org level admin user=>

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{ "items": [ { "id": "Y2lzY29zcGFyazovL3VzL1dFQkhPT0svYWQxNTQ1NGItOWQ3ZC00OTY5LTg2NTctYWE5ZmM2YjVmMjdh", "name": "secret", "targetUrl": "actual target url removed here for security reason", "resource": "meetings", "event": "started", "secret": "test", "orgId": "Y2lzY29zcGFyazovL3VzL09SR0FOSVpBVElPTi9hMzgwMjU2OC0zNTY1LTQ4Y2YtYmMzZi1kMzMxNGZhMTEzYWY", "createdBy": "Y2lzY29zcGFyazovL3VzL1BFT1BMRS9kYzcwMTA2Ny1lNDg5LTQ2Y2ItYjIyZS00NDU5YmU0MDUyNWE", "appId": "Y2lzY29zcGFyazovL3VzL0FQUExJQ0FUSU9OL0NmMzkyNWU5NDFmMzhhYTc0M2Y0MmFiNzcwZmZhZjFhNTIyMjcxZDI5OTQ4NDhjNjk2YWMwYTEwN2Q2YTg5MjI3", "ownedBy": "org", "status": "active", "created": "2023-07-13T14:32:06.588Z" } ] }

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This is a import project for us to be delivered to production next month.Please advise on how to proceed.Please reach out to me at n.deshmukh@ieee.org.It would be great if this can be answered at the earliest possible to proceed further.If any one can come on a phone call of conference and help me would appreciate it.

Rathna Deshmukh · ‎10-10-2023

Hi Jeff,

Thanks for your response.

I created new webhooks now with a user who has org level admin privileges and with Owner by as "org".I created webinar with different user and its still not triggering the call to target url set up in the webhooks when I start the webinar.Note that I have set "event" as started in my webhooks below.Please advise.

Below is the response after I created webhooks:

{ "items": [ { "id": "Y2lzY29zcGFyazovL3VzL1dFQkhPT0svMGIxYjJhMGMtZTg3OS00NWRhLTlkZjItYTMyMWVhZDQ3NDc3", "name": "Webex-Gigya-Integration-Webhooks", "targetUrl": "https://hostname/WebexSetUserConsentInfo", "resource": "meetings", "event": "started", "secret": "gigyasecret", "orgId": "Y2lzY29zcGFyazovL3VzL09SR0FOSVpBVElPTi9hMzgwMjU2OC0zNTY1LTQ4Y2YtYmMzZi1kMzMxNGZhMTEzYWY", "createdBy": "Y2lzY29zcGFyazovL3VzL1BFT1BMRS9mMjlkMjEzMS0yNzJkLTQ2N2MtYTZmZC0wNWI5YTNmNjJhMWE", "appId": "Y2lzY29zcGFyazovL3VzL0FQUExJQ0FUSU9OL0NmMzkyNWU5NDFmMzhhYTc0M2Y0MmFiNzcwZmZhZjFhNTIyMjcxZDI5OTQ4NDhjNjk2YWMwYTEwN2Q2YTg5MjI3", "ownedBy": "org", "status": "active", "created": "2023-10-10T20:00:09.518Z" } ] }

Jeff Marshall · ‎10-10-2023

We've responded to the support case you opened but from what we can see the user that shows as being the createBy for that webhook created back in July no longer has the admin role assigned to them. The creator of the webhook needs to maintain having the admin role assigned to them.