Webex app for iPhone running in background

[DennisKerremans]

Hi,

On the android app you have the option to keep the app running in the background. This way you will keep recieving phone calls even when the app is fully closed.

I can't seem to find this option on an iPhone.

And the people who are using apple have to open the app every couple of minutes to be able to recieve a phone call. This is very annoying.

Does someone know how to fix this issue?

Thanks!

[DennisKerremans]

Hi,

Thank you for your reply.

But how do edit the APN on iphone and with what details.

I can't seem to find the information. I can only see that the issue is with APNS and that i need to change the settings but i don't know what i should change in the settings.

Kind Regards

[Jonathan Schulenberg]

I included links to the relevant documentation in my previous message.

[Jonathan Schulenberg]

Apple no longer allows VoIP apps to maintain an active SIP registration in the background; it drains the battery too quickly. You need to configure push notifications, OAuth, and SIP OAuth to resolve this. There was a field noticed published for this: Field Notice: FN - 70555 - Legacy VoIP Mode and iOS 13 Apple Push Notification Service Changes That Affect Cisco Jabber, Cisco Webex Teams, Cisco Unified Communications Manager and IM & Presence Service, and Cisco Expressway - Software Upgrade Recomm...