Multiple WAP4410N Network Connectivity Issue

[cdellolio]

Hi,

In our office we have 2 WAP4410N for our clients and guests to have free wifi.

Every day or two it seems that noone can connect to the WAPs and they have to be unplugged and plugged back in to start working again. Ive read alot of other people having the same issue since 2009 but have not seen any new posts since later 2012 and didnt find any solutions to fix this problem. All i read was Cisco Reps saying submit a ticket but none gave any solutions to the problem.

This is my current configuration.

• Setup
  
  • Basic Setup
    
    • IPv4 is set to a static IP
      
    • IPV6 is disabled
      
  • Advanced
    
    • Force Lan Port Speed to 100M is enabled
      
    • Auto Negotiation is Disabled
      
    • Admin port speed is 100M
      
    • Admin duplex mode is Full
      
    • Discovery Settings is enabled
      
    • HTTP redirect and 802.1x are both disabled
      
• Wireless
  
  • Basic Settings
    
    • Wireless Mode is B/G/N Mixed
      
    • Wirless Channel is 6
      
    • SSID1 is enabled
      
  • Security
    
    • The SSID is selected
      
    • Wireless Isolation (between SSID) is disabled
      
    • Security Mode is WPA2-Personal Mixed
      
    • Wireless Isolation (between SSID) is disabled
      
    • WPA Algorithim is TKIP or AES
      
    • Pre-Shared key is the same on both WAPs
      
    • Key renewal is set to 3600 seconds
      
  • Connection Control
    
    • Wireless Connection Control is disabled
      
  • VLAN and QOS
    
    • VLAN is disabled
      
  • Advanced Settings
    
    • Country is US
      
    • Worldwide mode is disabled
      
    • Channel Bandwidth is 20Mhz
      
    • Guard interval is Auto
      
    • CTS protection mode is disabled
      
    • Beacon, DTIM,RTS, and Fragmentation are all default
      
    • Load balancing is disabled
      
• AP Mode for WAP1
  
  • Access Point is checked
    
    • Allow wireless Signal to be repeated by a repeater is checked
      
      • MAC 1: is the MAC address that shows up top in WAP2s AP Mode
        
• AP Mode for WAP2
  
  • Wireless WDS Repeater is checked
    
    • Remote Access Point's MAC Address is the MAC address that shows up top in the WAP1s AP Mode
      
• Status
  
  • Local Network
    
    • PID VID: WAP4410N-A V02
      
    • Software Version 2.0.6.1
      

Am i configuring it wrong or are the WAPs just poorly made/ designed? Also if anyone knows how to fix this issue permanently please reply to this post since it has been driving me crazy.

Also i have contacted the Technical Support Team but there response to me after asking me for every piece of information that they could was that since our WAPs were purchased a some time ago they are currently out of warranty and would not be able to provide me any technical support for my issue. Thanks Tech Support for your outstanding help.

[jonatrod]

Hi Chris, thank you for using our forum, my name is Johnnatan I am part of the Small business Support community. I apologize for your issue you are having, in this case I didn´t see something wrong in your configuration, but I think it sounds like interference issues. In this link you will see some advises to improve your wireless signal, https://supportforums.cisco.com/docs/DOC-29821. You can test different combinations in order to find the better configuration for you. I hope you find this answer useful,

*Please mark the question as Answered or rate it so other users can benefit from it"

Greetings,

Johnnatan Rodriguez Miranda.

Cisco Network Support Engineer.

[syaifulnizamshamsudin]

thank you for support