WAP121 - Firmware upgrade has failed

[ananda_cisco]

Hi,

I get the message "Firmware upgrade has failed. Please ensure that valid entries were specified in the required fields." when I try upgrade the firmware

rootfs.bin over http/https. Someone an idea?

I have downloaded the release 1.0.2.3 and 1.0.1.10 from

http://software.cisco.com/download/release.html?mdfid=284152657&flowid=32562&softwareid=282463166&release=1.0.2.3&relind=AVAILABLE&rellifecycle=&reltype=latest

My hardware:

WAP121-E-K9 V01

Firmware Version:                1.0.0.3

Regards

Jack

[Eric Moyers · Accepted solution]

Hi, My name is Eric Moyers. I am a Network Support Engineer in the Cisco Small Business Support Center. Thank you for using the Cisco Community Post Forums.

It looks like you pulled the bin file out of the tar file you downloaded. Please try to do the upgrade with the tar file. I believe that is what the WAP is looking for.

Let me know how that goes.

Thanks

Eric Moyers    .:|:.:|:.

Cisco Small Business US STAC Advanced Support Engineer

CCNA, CCNA-Wireless

866-606-1866 ext 601027

Mon - Fri 09:00 - 18:00 (UTC - 05:00)

*Please rate the Post so other will know when an answer has been found.

[ananda_cisco]

Thank you Eric. Problem solved.

It was natural for me to unzip the file. No direct note can be found in the manual either.

[Eric Moyers]

Your Welcome. I have done the same thing before. I will send a note to the Documentation folks to make a suggestion that they include that info in the next update.

Please let us know if we can ever be of assistance again.

Eric

[cindy toy]

Hello,

For future reference our Guide Me Support Documents has an article that may help for those that has the same issue.

Firmware Upgrade on WAP121 and WAP321 Access Points

Regards,
Cindy Toy
Cisco Small Business Community Manager
for Cisco Small Business Products
www.cisco.com/go/smallbizsupport
twitter: CiscoSBsupport