07-26-2021 06:25 PM - edited 07-26-2021 06:34 PM
Hello,
We are having some intermittent connectivity on apple devices connected to Cisco WAP 371 (clients can be 2.4Ghz or 5Ghz devices). The affected devices are ipads, iphone, macbooks in any IOS version.
My settings:
- Latest firmware version (1.3.0.7)
- Bonjour Disabled
- Bandwidth utilization Disabled
- Radio > Set a static channel for both 2.4 and 5Hhz
- Radio > 20Mhz for 2.4Hhz and 80Mhz for 5Ghz
- Radio > Frame burst disabled
- Radio > Protection is OFF
- Radio > DTIM Period : 1
- MFP: Not required
- Band steering Disabled
I have followed the advice in this post without success:
https://community.cisco.com/t5/small-business-wireless/wap-device-best-practice/td-p/2583802
Any help I would appreciate. Thanks
07-30-2021 06:16 AM
Hi,
Couple of the additional information will be helpful to understand the physical environment where you are facing the mentioned issue, like
Multiple factors (like channel interference, signal coverage issue, physical obstruction) can cause the intermittent Wi-Fi connectivity issue, whether any log is reflecting on the WAP371 device against the problematic device wireless client MAC addresses for the wireless de-association?
Regarding the advance radio settings on the WAP371 device, you may refer the link https://www.cisco.com/c/en/us/support/docs/smb/wireless/cisco-small-business-300-series-wireless-access-points/smb5069-configuring-advanced-radio-settings-on-the-wap371.html
As you are using Apple devices only, so you may also refer the latest recommended Wi-Fi settings guide for Wi-Fi routers and Access Point published by Apple as well https://support.apple.com/en-gb/HT202068
07-30-2021 07:52 AM
Hi Sujoy
My firewall was denying connections from apple devices due to suspected DDoS attacks. I changed some settings (on my firewall) and the problem was solved.
Greetings
07-30-2021 08:12 AM
Hi,
Glad to know that the problem has been resolved. Thanks for the update!
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