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1832 and 1815 Access Points keeps on Restarting

Hello Everyone

We are facing issues on registering 1832 Access Points and 1815 Access Points on the Network.

We keep on getting the following error and APs keep on rebooting.

1832 Access Point

[*07/06/2024 05:43:32.0000]
[*07/06/2024 05:43:32.0000] CAPWAP State: DTLS Setup
[*07/06/2024 05:43:32.3399] dtls_verify_server_cert: Controller certificate verification successful
[*07/06/2024 05:43:32.3899]
[*07/06/2024 05:43:32.3899] CAPWAP State: Join
[*07/06/2024 05:43:32.3899] Sending Join request to 192.168.152.2 through port 5264
[*07/06/2024 05:43:37.1184] Sending Join request to 192.168.152.2 through port 5264
[*07/06/2024 05:43:41.8969] Sending Join request to 192.168.152.2 through port 5264
[*07/06/2024 05:43:41.9569] Join Response from 192.168.152.2
[*07/06/2024 05:43:41.9569] AC accepted join request with result code: 0
[*07/06/2024 05:43:42.0069] Received wlcType 0, timer 30
[*07/06/2024 05:43:42.2668] nss_capwapmgr_enable_tunnel[1672]:ef405800: tunnel 0 is already enabled
[*07/06/2024 05:43:42.2668]
[*07/06/2024 05:43:42.2668] CAPWAP State: Image Data
[*07/06/2024 05:43:42.2668] AP image version 17.6.4.56 backup 17.6.3.33, Controller 17.9.5.47
[*07/06/2024 05:43:42.2668] Version does not match.
[*07/06/2024 05:43:42.3568] status 'upgrade.sh: Script called with args:[PRECHECK]'
[*07/06/2024 05:43:42.4067] do PRECHECK, part2 is active part
[*07/06/2024 05:43:42.4267] status 'upgrade.sh: /tmp space: OK available 81420, required 40000 '
[*07/06/2024 05:43:42.4267] wtpImgFileReadRequest: request ap1g4, local /tmp/part.tar
[*07/06/2024 05:43:42.4367] Image Data Request sent to 192.168.152.2, fileName [ap1g4], replicaStatus 0
[*07/06/2024 05:43:42.4867] Image Data Response from 192.168.152.2
[*07/06/2024 05:43:42.4867] AC accepted join request with result code: 0
[*07/06/2024 05:43:42.4867] <
[*07/06/2024 05:43:53.1934] ....Discarding msg CAPWAP_WTP_EVENT_REQUEST(type 9) in CAPWAP state: Image Data(10).
[*07/06/2024 05:44:36.3499] ....
[*07/06/2024 05:45:19.7263] ..Discarding msg CAPWAP_WTP_EVENT_REQUEST(type 9) in CAPWAP state: Image Data(10).
[*07/06/2024 05:45:36.3012] Invalid event 56 & state 10 combination.
[*07/06/2024 05:45:36.3012] Failed to handle timer message.
[*07/06/2024 05:45:41.5395] ..Discarding msg CAPWAP_WTP_EVENT_REQUEST(type 9) in CAPWAP state: Image Data(10).
[*07/06/2024 05:46:02.6229] Discarding msg CAPWAP_WTP_EVENT_REQUEST(type 9) in CAPWAP state: Image Data(10).
[*07/06/2024 05:46:03.3827] .Discarding msg CAPWAP_WTP_EVENT_REQUEST(type 9) in CAPWAP state: Image Data(10).
[*07/06/2024 05:46:07.6813] Discarding msg CAPWAP_WTP_EVENT_REQUEST(type 9) in CAPWAP state: Image Data(10).
[*07/06/2024 05:46:14.3093] ..Discarding msg CAPWAP_WTP_EVENT_REQUEST(type 9) in CAPWAP state: Image Data(10).
[*07/06/2024 05:46:36.1425] .....Discarding msg CAPWAP_WTP_EVENT_REQUEST(type 9) in CAPWAP state: Image Data(10).
[*07/06/2024 05:47:30.7154] .....Discarding msg CAPWAP_WTP_EVENT_REQUEST(type 9) in CAPWAP state: Image Data(10).
[*07/06/2024 05:48:25.2883] ...Discarding msg CAPWAP_WTP_EVENT_REQUEST(type 9) in CAPWAP state: Image Data(10).
[*07/06/2024 05:48:57.6382] Discarding msg CAPWAP_WTP_EVENT_REQUEST(type 9) in CAPWAP state: Image Data(10).
[*07/06/2024 05:48:58.0281] .Discarding msg CAPWAP_WTP_EVENT_REQUEST(type 9) in CAPWAP state: Image Data(10).
[*07/06/2024 05:49:07.6751] Discarding msg CAPWAP_WTP_EVENT_REQUEST(type 9) in CAPWAP state: Image Data(10).
[*07/06/2024 05:49:08.9247] .Discarding msg CAPWAP_WTP_EVENT_REQUEST(type 9) in CAPWAP state: Image Data(10).
[*07/06/2024 05:49:19.8713] ....

1815 Access Point

 

[*12/07/2023 20:50:47.8506] CAPWAP State: Discovery
[*12/07/2023 20:50:47.8766] Discovery Response from 192.168.152.2
[*07/06/2024 06:00:27.0009] Started wait dtls timer (60 sec)
[*07/06/2024 06:00:27.0258]
[*07/06/2024 06:00:27.0258] CAPWAP State: DTLS Setup
[*07/06/2024 06:00:27.3156] dtls_verify_server_cert: Controller certificate verification successful
[*07/06/2024 06:00:27.7113]
[*07/06/2024 06:00:27.7113] CAPWAP State: Join
[*07/06/2024 06:00:27.8399] OOBImageDnld: OOB Image Download in ap_cap_bitmask(2)
[*07/06/2024 06:00:27.8410] Sending Join request to 192.168.152.2 through port 5264, packet size 1376
[*07/06/2024 06:00:32.4801] OOBImageDnld: OOB Image Download in ap_cap_bitmask(2)
[*07/06/2024 06:00:32.4808] Sending Join request to 192.168.152.2 through port 5264, packet size 1376
[*07/06/2024 06:00:37.2324] OOBImageDnld: OOB Image Download in ap_cap_bitmask(2)
[*07/06/2024 06:00:37.2331] Sending Join request to 192.168.152.2 through port 5264, packet size 896
[*07/06/2024 06:00:37.2901] Join Response from 192.168.152.2, packet size 917
[*07/06/2024 06:00:37.2902] AC accepted previous sent request with result code: 0
[*07/06/2024 06:00:37.2904] Received wlcType 0, timer 30
[*07/06/2024 06:00:37.5792]
[*07/06/2024 06:00:37.5792] CAPWAP State: Image Data
[*07/06/2024 06:00:37.5811] AP image version 17.9.4.27 backup 17.9.3.50, Controller 17.9.5.47
[*07/06/2024 06:00:37.5814] Version does not match.
[*07/06/2024 06:00:37.5814] Request to close the file..
[*07/06/2024 06:00:37.5815] wtpOpenImgFile: image file closed, dcb->fd set to -1.
[*07/06/2024 06:00:37.6983] status 'upgrade.sh: Script called with args:[PRECHECK]'
[*07/06/2024 06:00:37.7950] do PRECHECK, part2 is active part
[*07/06/2024 06:00:37.8193] status 'upgrade.sh: Cleanup tmp files ...'
[*07/06/2024 06:00:37.9843] status 'upgrade.sh: /tmp space: OK available 77344, required 40000 '
[*07/06/2024 06:00:37.9855] wtpOpenImgFile: request ap1g5, local /tmp/part.tar
[*07/06/2024 06:00:37.9859] wtpOpenImgFile: open (/tmp/part.tar) image file success
[*07/06/2024 06:00:37.9860] Using fd(1441257344) for image writing to file(/tmp/part.tar)
[*07/06/2024 06:00:38.0037] Image Data Request sent to 192.168.152.2, fileName [ap1g5], replicaStatus 1
[*07/06/2024 06:00:38.0590] Image Data Response from 192.168.152.2
[*07/06/2024 06:00:38.0591] AC accepted previous sent request with result code: 0
[*07/06/2024 06:00:38.0667] <..Discarding msg CAPWAP_WTP_EVENT_REQUEST(type 9) in CAPWAP state: Image Data(10).
[*07/06/2024 06:01:10.9607] ..Discarding msg CAPWAP_WTP_EVENT_REQUEST(type 9) in CAPWAP state: Image Data(10).
[*07/06/2024 06:01:24.9829] Discarding msg CAPWAP_WTP_EVENT_REQUEST(type 9) in CAPWAP state: Image Data(10).
[*07/06/2024 06:01:32.9780] .<30>systemd[1]: Starting Pnp Watcher...
[*07/06/2024 06:01:34.6811] Warning: Stopping dbg_day0_bundle.service, but it can still be activated by:
[*07/06/2024 06:01:34.6812] dbg_day0_bundle.timer
[*07/06/2024 06:01:43.9963] ..Discarding msg CAPWAP_WTP_EVENT_REQUEST(type 9) in CAPWAP state: Image Data(10).
[*07/06/2024 06:02:05.9914] ...Invalid event 58 & state 10 combination.
[*07/06/2024 06:02:31.4659] Failed to handle timer message.
[*07/06/2024 06:02:38.9383] ..Discarding msg CAPWAP_WTP_EVENT_REQUEST(type 9) in CAPWAP state: Image Data(10).
[*07/06/2024 06:03:00.9171] .....Discarding msg CAPWAP_WTP_EVENT_REQUEST(type 9) in CAPWAP state: Image Data(10).
[*07/06/2024 06:03:55.8522] ...Discarding msg CAPWAP_WTP_EVENT_REQUEST(type 9) in CAPWAP state: Image Data(10).
[*07/06/2024 06:04:24.9829] Discarding msg CAPWAP_WTP_EVENT_REQUEST(type 9) in CAPWAP state: Image Data(10).
[*07/06/2024 06:04:28.7559] ..Discarding msg CAPWAP_WTP_EVENT_REQUEST(type 9) in CAPWAP state: Image Data(10).
[*07/06/2024 06:04:50.7253] ..

The issue is that it is happening to all additional 1815 and 1832 Access Points we are trying to connect.

Requesting for your advice please.

Regards

Adrian.

4 Replies 4

marce1000
VIP
VIP

 

                       FYI : https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvi11287
                     - What wireless controller type and software version are you using ?

 M.



-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
    When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

Thanks M

The Controller is 9800-40 and the version is 17.9.5

Regards

Adrian

 

             - As Leo said  , you may have  go with 17.12.3
                Also have a checkup of the 9800-40 controller's configuration with the CLI command 
                show tech wireless and feed the output from that into : Wireless Config Analyzer

 M.



-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
    When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

Leo Laohoo
Hall of Fame
Hall of Fame

Upgrade the controller to 17.12.3 and try observe. 

Alternatively, wait for the release of 17.12.4 in 2 weeks time.

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