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2602AP's Won't Register with 5508 Controller

dgood1234
Level 1
Level 1

Hello everyone -

We have a 5508 controller that manages AP's at approximately 20 branches - each branch has their own subnet. We have a single branch (subnet) with new 2602 AP's that will not register with the controller. All communications to this subnet appear normal and there are no ACL's in place between the AP's and the controller. The AP's are able to resolve the controller IP address via DNS and begin the registration process but then timeout. We have successfully installed 2602 AP's at other branch locations and they register with no problems - this is only a problem at a single branch. I've attached some debug messages below for a single AP (this is a production environment so I parsed un-necessary info) and also included the console messages from a different AP (the console messages on the AP's are the same). There are currently 9 AP's at this location and none of them will register. Any ideas??

Debug Capwap Events:

*spamApTask0: Dec 11 14:39:32.904: 44:2b:03:9a:d1:10 Discovery Request from 10.29.9.190:44306

*spamApTask0: Dec 11 14:39:32.904: 44:2b:03:9a:d1:10 Join Priority Processing status = 0, Incoming Ap's Priority 1, MaxLrads = 300, joined Aps =272

*spamApTask0: Dec 11 14:39:32.904: 44:2b:03:9a:d1:10 Discovery Response sent to 10.29.9.190:44306

*spamApTask0: Dec 11 14:39:32.904: 44:2b:03:9a:d1:10 Discovery Response sent to 10.29.9.190:44306

*spamApTask0: Dec 11 14:39:32.992: 44:2b:03:9a:d1:10 Received LWAPP DISCOVERY REQUEST to 68:ef:bd:8e:48:6f on port '13'

*spamApTask0: Dec 11 14:39:32.992: 44:2b:03:9a:d1:10 Discarding discovery request in LWAPP from AP supporting CAPWAP

*spamApTask0: Dec 11 14:39:42.903: 44:2b:03:9a:d1:10 DTLS connection not found, creating new connection for 10:29:9:190 (44306) 10:5:13:4 (5246)

*spamApTask0: Dec 11 14:57:52.301: e8:ba:70:dc:d1:c0 DTLS connection closed event receivedserver (10:5:13:4/5246) client (10:29:9:190/44306)

*spamApTask0: Dec 11 14:57:52.301: e8:ba:70:dc:d1:c0 No entry exists for AP (10:29:9:190/44306)

*spamApTask0: Dec 11 14:57:52.301: e8:ba:70:dc:d1:c0 No AP entry exist in temporary database for 10.29.9.190:44306

*spamApTask0: Dec 11 14:57:53.828: 44:2b:03:9a:d1:10 Discovery Request from 10.29.9.190:44306

*spamApTask0: Dec 11 14:57:53.828: 44:2b:03:9a:d1:10 Join Priority Processing status = 0, Incoming Ap's Priority 1, MaxLrads = 300, joined Aps =272

*spamApTask0: Dec 11 14:57:53.828: 44:2b:03:9a:d1:10 Discovery Response sent to 10.29.9.190:44306

*spamApTask0: Dec 11 14:57:53.828: 44:2b:03:9a:d1:10 Discovery Response sent to 10.29.9.190:44306

*spamApTask0: Dec 11 14:57:53.916: 44:2b:03:9a:d1:10 Received LWAPP DISCOVERY REQUEST to 68:ef:bd:8e:48:6f on port '13'

*spamApTask0: Dec 11 14:57:53.916: 44:2b:03:9a:d1:10 Discarding discovery request in LWAPP from AP supporting CAPWAP

*spamApTask0: Dec 11 14:58:03.824: 44:2b:03:9a:d1:10 DTLS connection not found, creating new connection for 10:29:9:190 (44306) 10:5:13:4 (5246)

Debug Capwap Errors:

*spamApTask0: Dec 11 15:17:33.715: e8:ba:70:dc:d1:c0 Deleting AP 10.29.9.190 which has not been plumbed

*spamApTask0: Dec 11 15:17:33.716: e8:ba:70:dc:d1:c0 DTLS connection was closed

Debug Capwap Details:

*spamApTask0: Dec 11 15:24:29.419: 44:2b:03:9a:d1:10 CAPWAP Control Msg Received from 10.29.9.190:44306

*spamApTask0: Dec 11 15:24:35.542: 44:2b:03:9a:d1:10 CAPWAP Control Msg Received from 10.29.9.190:44306

*spamApTask0: Dec 11 15:24:41.555: 44:2b:03:9a:d1:10 CAPWAP Control Msg Received from 10.29.9.190:44306

*spamApTask0: Dec 11 15:24:49.555: 44:2b:03:9a:d1:10 CAPWAP Control Msg Received from 10.29.9.190:44306

*spamApTask0: Dec 11 15:25:29.420: 44:2b:03:9a:d1:10 CAPWAP Control Msg Received from 10.29.9.190:44306

*spamApTask0: Dec 11 15:25:29.420: 44:2b:03:9a:d1:10 DTLS connection 0x1a1703c8 closed by controller

*spamApTask0: Dec 11 15:25:29.421: CAPWAP DTLS connection closed msg

AP Console log:

Translating "CISCO-CAPWAP-CONTROLLER.ad.pps.k12.va.us"...domain server (10.29.8.3)

*Mar  1 00:00:57.511: %CAPWAP-3-ERRORLOG: Did not get log server settings from DHCP. [OK]

*Mar  1 00:01:10.511: %CAPWAP-3-ERRORLOG: Go join a capwap controller

*Dec  11 16:05:56.000: %CAPWAP-5-DTLSREQSEND: DTLS connection request sent peer_ip: 10.5.13.4 peer_port: 5246

*Dec  11 16:06:17.495: %CDP_PD-2-POWER_LOW: All radios disabled - NEGOTIATED WS-C3560E-24PD (68bc.0c03.8015)

*Dec  11 16:06:28.231: DTLS_CLIENT_ERROR: ../capwap/base_capwap/dtls/base_capwap_dtls_connection_db.c:2051 Max retransmission count reached!

logging facility kern

        ^

% Invalid input detected at '^' marker.

logging trap emergencies

        ^

% Invalid input detected at '^' marker.

logging facility kern

        ^

% Invalid input detected at '^' marker.

logging trap emergencies

        ^

% Invalid input detected at '^' marker.

*Dec  11 16:06:55.999: %DTLS-5-SEND_ALERT: Send FATAL : Close notify Alert to 10.5.13.4:5246

*Dec  3 16:06:55.999: %LWAPP-3-CLIENTERRORLOG: LWAPP LED Init: incorrect led state 255

*Dec  11 16:07:06.367: %CAPWAP-3-ERRORLOG: Go join a capwap controller

*Dec  11 16:07:07.000: %CAPWAP-5-DTLSREQSEND: DTLS connection request sent peer_ip: 10.5.13.4 peer_port: 5246

*Dec  11 16:07:39.151: DTLS_CLIENT_ERROR: ../capwap/base_capwap/dtls/base_capwap_dtls_connection_db.c:2051 Max retransmission count reached!

logging facility kern

        ^

% Invalid input detected at '^' marker.

logging trap emergencies

        ^

% Invalid input detected at '^' marker.

logging facility kern

        ^

% Invalid input detected at '^' marker.

logging trap emergencies

        ^

% Invalid input detected at '^' marker.

*Dec  11 16:08:06.999: %DTLS-5-SEND_ALERT: Send FATAL : Close notify Alert to 10.5.13.4:5246

*Dec  11 16:08:06.999: %LWAPP-3-CLIENTERRORLOG: LWAPP LED Init: incorrect led state 255

*Dec  11 16:08:17.367: %CAPWAP-3-ERRORLOG: Go join a capwap controller

*Dec  11 16:08:17.000: %CAPWAP-5-DTLSREQSEND: DTLS connection request sent peer_ip: 10.5.13.4 peer_port: 5246

30 Replies 30

You should really open a new post.

1. is there any Problem with Country code, we need to enable Country code on WLC.

The WLC needs to have country codes enabled for access points to join.

2. how to enable Country code in WLC.

See this link

http://mrncciew.com/2013/04/07/configuring-country-codes-on-wlc/

3. is WLC will support Multiple Country codes both ( E-K9 & N-K9 ).

Yes but you are limiters to the most common channel and power for all countries defined.

http://nostringsattachedshow.com/2012/02/02/multiple-country-codes-with-the-cisco-wlc/

This should answer your question.

Sent from Cisco Technical Support iPhone App

-Scott
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