Solved: 3702i factory reset

sapper12b · ‎10-09-2017

The AP was paired with the wrong conroller and now I am unable to pair it with the correct controller. I have went through the process of holding in the Mode button while connecting it to power but it appears to still be looking for the other controller. How can I perform a full factory reset on this AP?

Divya · ‎10-09-2017

Hi,

Please run the below commands on the AP console:

debug capwap console cli

test capwap erase

And then check whether the AP joins to the right Controller. Ensure that the DHCP option 43 or DNS provides the correct WLC mgmt IP.

Regards,

Divya

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Flavio Miranda · ‎10-09-2017

Hi,

You don't need factory reset to solve this.

Go to the WLC WIRELESS Tab, find out AP. On the Availability tab, primary WLC add WLC hostname and IP address and save it. Reboot AP.

If AP come back to the same WLC check out if this WLC is not configured as Master WLC.

sapper12b · ‎10-09-2017

Unfortunetly I do not have access to the controller to do that. And the one person who does is out for a while.

Divya · ‎10-09-2017

Hi,

Please run the below commands on the AP console:

debug capwap console cli

test capwap erase

And then check whether the AP joins to the right Controller. Ensure that the DHCP option 43 or DNS provides the correct WLC mgmt IP.

Regards,

Divya

sapper12b · ‎10-16-2017

@divp wrote:

Hi,

Please run the below commands on the AP console:

debug capwap console cli

test capwap erase

And then check whether the AP joins to the right Controller. Ensure that the DHCP option 43 or DNS provides the correct WLC mgmt IP.

Regards,

Divya

After power cycling the AP while holding the Mode button and running these commands the AP was able to join the correct controller.

Saravanan Lakshmanan · ‎10-10-2017

you need WLC/AP access to point to target WLC. AP factory reset doesn't guarantee to join target WLC.