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5508 Monitor client "link test" not working

burnsidestev
Level 1
Level 1

‎05-03-2011 07:28 AM - edited ‎07-03-2021 08:08 PM

I have multiple sites with 5508s.  They are all currently on 6.0.199.4 and when I click on a specific client and hit the link test button, I always get a failure.   I can actively ping the clients so I know they are currently connected.  Any ideas what would cause this?

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3 Replies 3

Surendra BG
Cisco Employee
Cisco Employee

‎05-03-2011 07:31 AM

Hi,

Client Link test works only if the client is CCX compatible.. please check the client details and see if its compatible or not!!

Lemme know if this answered ur question!!

Regards

Surendra

Regards
Surendra BG
0 Helpful

burnsidestev
Level 1
Level 1
In response to Surendra BG

‎05-03-2011 07:41 AM

Some are not CCX compatable(vocollect t5 units), the others are CCXv1 (intermec ck30 units).

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Surendra BG
Cisco Employee
Cisco Employee
In response to burnsidestev

‎05-03-2011 07:45 AM

it should be CCX 5 i guess.. dont remember the version..

lemme know if this answered ur question!!

Regards

Surendra

Regards
Surendra BG
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