Access point air-cap2702i-e-k9 won't join the Wireless controller 2504

[rwakagabo]

hello 

i have an issue of Access Point is unable to join the wireless controller with the attached error.

assist me to solve this issue.

thanks for the cooperation.

regards,

Janvier R.

[Leo Laohoo]

Post the complete output of the following commands: 

1.  WLC:  sh sysinfo; 

2.  WLC:  sh time; 

3.  AP:  sh version; and 

4.  AP:  sh ip interface brief.

The screenshot shows a date stamp of 02 December 2016.  How old is the screenshot?

[rwakagabo]

Thanks Leo for the reply, find the requested info

find all output on the attached file.

[rwakagabo]

for the screenshot i sent earlier, the error still the same today. no change y

[Leo Laohoo · Accepted solution]

I see the problem.  

The WLC is configured for the USA and the AP has the Regulatory Domain of Europe ("-E"). 

Where is the country the WLC is installed (permanently) and what country is the AP meant to be installed in?

[rwakagabo]

okay,

they are all in central Africa with GMT +2,

let me synchronize time zone for both AP and WLC and see the change.

Thank you!!

[rwakagabo]

Leo

can you help to change the time zone of Access Point (Air-cap2702i-e-k9)

it's quite a challenge to change the time,

Thanks

[Leo Laohoo]

The timezone found in the AP is always in UTC.  This is the CAPWAP standard.

[rwakagabo]

issue solved.

i have changed the time zone of WLC, and now the AP is able to join the WLC

find the link i have used 

http://nostringsattachedshow.com/2012/02/02/multiple-country-codes-with-the-cisco-wlc/