Access Points not joining WLC

[lukedp]

Hello All,

I am trying to deploy several AIR-CAP3502E-E-K9 access points from a cisco 5508 wire lan contoller running ver 7 code. However iam having difficulty regiserting the access points with the WLC. The wlc is connect to a 3650 switch, and each access point is connected to a 2960 switch.

Problem Solved. A bad update was not allowing the access points to get their correct firmware.

[Leo Laohoo · Accepted solution]

Can you please post the output to the following commands:

1.  WAP:  sh inventory;

2.  WLC:  sh sysinfo

3.  WAP:  sh version

[lukedp]

I seem to be unable to telnet or ssh to the WAP

[Leo Laohoo]

I seem to be unable to telnet or ssh to the WAP

Kindly console into the WAP and post the output to the following commands

1.  sh version;

2.  sh inventory; and

3.  sh logs

Can you please post the output to the following command from the WLC?

sh sysinfo

[Scott Fella]

You need to provide what Leo stated, that would help a lot. Anyways you can't telnet or ssh into a capwap AP if it has not joined the WLC. So that being said, provide the info Leo requested and then console into the ap and provide use with output from the console. Make sure you reboot the AP and then start capturing the output for around 5 minutes.

Sent from Cisco Technical Support iPad App

[Leo Laohoo]

Thanks for the ratings but can you please tell us what did you do to fix the issue?  I am curious to know what was the outcome.

[lukedp]

Hello leolaohoo,

I update the code from version 7 to version 7.2 and the access point proceeded to register to WLC.

Thankyou to all for your assitance.

[Leo Laohoo]

Ok.  Thanks Luke.