07-29-2009 07:35 AM - edited 07-03-2021 05:53 PM
I have come across this error before and I would like to know what causes this to happen. Here is the error:
"Failed to add device to WCS Reason: COMMON-1: Some unexpected internal error has occured. If the problem persists please report to the Tech Support."
I am trying to convert this AP to lightweight through WCS, but cannot get past adding it as autonomous in WCS.
07-29-2009 07:44 AM
I had this issue a few times... not too sure why it occurs, but I could solve it by:
- removing the autonomous AP from WCS (sometimes, it fails to be added, but you see it in your AP count).
- rebooting WCS
- making sure that both the SNMP communities and AP credentials were correct when adding the AP to the WCS...
07-29-2009 06:42 PM
You are trying to ADD an Autonomous AP to WCS? I don't think you can do this. The WCS/WLC combo is for LWAP only.
Convert the aAP to LWAP and the WCS will "detect" the new LWAP via the WLC.
07-29-2009 06:43 PM
You can add autonomous AP to WCS, no problem with that, the management is limited though:
http://www.cisco.com/en/US/docs/wireless/wcs/4.2/configuration/guide/wcsAPcfg.html#wp1054826
Chapter: Viewing Autonomous Access Points in WCS
There are a few bugs in WCS, what version of WCS and what model and version of autonomous APare you running?
07-30-2009 05:50 AM
Lavramov,
We are running WCS version 4.2.62.0 and this is a 1242 AP. System image file is "flash:/c1240-k9w7-mx.124-10b.JDA3/c1240-k9w7-mx.124-10b.JD
A3"
The sad part is that this AP was shipped to Thailand as lightweight. When it arrived they were having problems and someone decided to convert it back to autonomous. I have run into this error before and could not find a resolution other than erasing the flash and starting over. It is a bit more difficult when the AP is in Thailand though.
05-19-2011 07:08 AM
I just ran into this issue and the solution was fairly simple in my case. This AP was being redeployed. We have a few hundred AP's in out network in a mix of CAPWAP and Autonomous. This AP wqas never removed from the WCS. I depeted it and readded and things went fine from there. Its unfortunate that the error message is so vague. "Mac already exists in database" would be so much more helpful.
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