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AIR-CAP3702I-E-K9 failing upgrade / download from WLC

Tristan Kipling
Level 1
Level 1

Hello All,

 

I have a few 3702's which are failing to register to a WLC (8510, 7.6.130, HA) - they initially appear on the WLC but in a 'downloading' state, before disappearing again.

The log below is taken from the console of one of the AP's - it seams that the AP's start the download / extraction process of the tar file, but for some reason the download is stopped before it finishes. Can anyone suggest whats going on here ?

 

*Feb  5 17:04:33.263: %CAPWAP-3-ERRORLOG: Go join a capwap controller

*Feb  5 17:04:33.000: %CAPWAP-5-DTLSREQSEND: DTLS connection request sent peer_ip: 192.168.109.36 peer_port: 5246

*Feb  5 17:04:33.219: %CAPWAP-5-DTLSREQSUCC: DTLS connection created sucessfully peer_ip: 192.168.109.36 peer_port: 5246

*Feb  5 17:04:33.219: %CAPWAP-5-SENDJOIN: sending Join Request to 192.168.109.36

examining image...!

extracting info (286 bytes)

Image info:

    Version Suffix: k9w8-.152-4.JB6

    Image Name: ap3g2-k9w8-mx.152-4.JB6

    Version Directory: ap3g2-k9w8-mx.152-4.JB6

    Ios Image Size: 215552

    Total Image Size: 13773312

    Image Feature: WIRELESS LAN|LWAPP

    Image Family: AP3G2

    Wireless Switch Management Version: 7.6.130.0

Extracting files...

ap3g2-k9w8-mx.152-4.JB6/ (directory) 0 (bytes)

extracting ap3g2-k9w8-mx.152-4.JB6/V2.bin (12826 bytes)!

extracting ap3g2-k9w8-mx.152-4.JB6/Y2.bin (5830 bytes)

extracting ap3g2-k9w8-mx.152-4.JB6/file_hashes (6652 bytes)!

extracting ap3g2-k9w8-mx.152-4.JB6/8004.img (554646 bytes)

*Feb  5 17:04:38.219: %CAPWAP-5-SENDJOIN: sending Join Request to 192.168.109.36perform archive download capwap:/ap3g2 tar file

*Feb  5 17:04:38.239: %CAPWAP-6-AP_IMG_DWNLD: Required image not found on AP. Downloading image from Controller.

*Feb  5 17:04:38.243: Loading file /ap3g2...

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

*Feb  5 17:06:38.239: %CAPWAP-3-ERRORLOG: Invalid event 50 & state 10 combination.

*Feb  5 17:06:38.239: %CAPWAP-3-ERRORLOG: SM handler: Failed to process timer message. Event 50, state 10

*Feb  5 17:06:38.239: %CAPWAP-3-ERRORLOG: Failed to handle timer message.

*Feb  5 17:06:38.239: %CAPWAP-3-ERRORLOG: Failed to process timer message.!!!

., 1) 5 17:07:26.243: %CAPWAP-3-ERRORLOG: Retransmission count for packet exceeded max(CAPWAP_ECHO_REQUEST

Premature end of tar file

ERROR: Problem extracting files from archive.

Download image failed, notify controller!!! From:7.6.1.118 to 7.6.130.0, FailureCode:3

 

archive download: takes 173 seconds

 

*Feb  5 17:07:31.243: %SYS-3-MGDTIMER: Uninitialized timer, timer stop, timer = 3AFC900. -Process= "CAPWAP CLIENT", ipl= 0, pid= 73

-Traceback= 119AF80z 12A89C8z 12AA11Cz 16F32C8z 1762360z 16FD224z 1725FFCz 17278A4z 171E070z 1728184z 171E374z 17305D8z 173C56Cz 1728250z 176052Cz 17

2E614z

*Feb  5 17:07:31.243: %LWAPP-3-CLIENTERRORLOG: LWAPP LED Init: incorrect led state 255

*Feb  5 17:07:31.243: %LWAPP-3-CLIENTERRORLOG: Config load from flash failed. Initialising Cfg

 

*Feb  5 17:07:31.243: %CAPWAP-3-ERRORLOG: Failed to load configuration from flash. Resetting to default config

*Feb  5 17:07:31.251: %LWAPP-3-CLIENTERRORLOG: Config load from flash failed. Initialising Cfg

 

*Feb  5 17:07:31.251: %CAPWAP-3-ERRORLOG: capwap ifs:  read error or timeout

*Feb  5 17:07:31.675: capwap_image_proc: problem extracting tar file

 

Cheers

Tris

2 Replies 2

Did you try  same AP multiple times ? Also did you see the same behavior in multiple AP?

 

 

mohanak
Cisco Employee
Cisco Employee

By removing everything from flash and doing a recovery image, the issue will be solved.

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