AP-1832 join problem to 3504 Wireless controller

[gabriel.andersson]

Hi.

I have a new configuration of one AP-1832 that I am trying to join to 3504 Wireless controller but it seems to be failing the CAPWAP join.

The AP is not visable from the controller.

See the output from the AP below.

Any guidance appreciated.

PS. What does "can't find the Ip from discoveryRequest array" mean?

[*12/09/2021 11:43:53.0000] CAPWAP State: DTLS Setup
[*12/09/2021 11:43:53.0299]
[*12/09/2021 11:43:53.0299] CAPWAP State: Join
[*12/09/2021 11:43:53.0299] Sending Join request to 192.168.32.100 through port 5256
[*12/09/2021 11:44:50.0222]
[*12/09/2021 11:44:50.0222] CAPWAP State: DTLS Teardown
[*12/09/2021 11:44:50.0322] Dropping dtls packet since session is not established. Peer 192.168.32.100-5246, Local 192.168.32.13-5256, conn (nil)
[*12/09/2021 11:44:54.8807]
[*12/09/2021 11:44:54.8807] CAPWAP State: Discovery
[*12/09/2021 11:44:54.8907] Discovery Request sent to 192.168.32.99, discovery type STATIC_CONFIG(1)
[*12/09/2021 11:44:54.8907] Discovery Request sent to 255.255.255.255, discovery type UNKNOWN(0)
[*12/09/2021 11:44:54.8907] Discovery Response from 192.168.32.100
[*12/09/2021 11:45:05.0000] can't find the Ip from discoveryRequest array

[balaji.bandi · Accepted solution]

check the onboarding process :

https://mrncciew.com/2013/03/17/ap-registration/

- Others to check, what is the version, is the AP matrix supported that version and model

- is the NTP ok ?

- Do you have Licenses installed in WLC.

- Do you have Option 43 to set 

Post below output :

WLC

sh sysinfo;
sh time

AP

sh version

[gabriel.andersson]

Thanks for your reply.

The problem was that the license was in the "not-in-use" state after checking it by your recommendation.

License state: Active, Not-In-Use

Afterwards 

License state: Active, In-use

------------------------------------------------

Do you guys know what Cisco licenses are needed to operate one 3504 wireless controller and three AP-1832?

Is the license per AP?

[Leo Laohoo · Accepted solution]

Post the complete output to the following commands: 

1. WLC:  sh sysinfo
2. WLC:  sh time
3. WLC:  sh license
4. AP:  sh version

[gabriel.andersson]

Thanks for your reply.

The problem was that the license was in the "not-in-use" state after checking it by your recommendation.

Do you guys know what Cisco licenses are needed to operate one 3504 wireless controller and three AP-1832?

Is the license per AP?

[balaji.bandi]

yes per AP, you can bulk License.

[Rich R · Accepted solution]

https://www.cisco.com/c/en/us/products/collateral/wireless/3504-wireless-controller/datasheet-c78-738484.html#Perpetuallicensing

https://www.cisco.com/c/en/us/support/docs/wireless/3504-wireless-controller/214106-licensing-on-3504-5520-and-8540-wireles.html#anc1

You need RTU license or smart licensing to cover the number of APs connected to the WLC.

[gabriel.andersson]

Great information @Rich R!!

Much appreciated.