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AP on cisco wireless oper stat down

eddiegonz_it
Level 1
Level 1

‎08-24-2021 03:28 PM

Hello, I am having some access points showing oper stat down after the wlc were down because battery ups failed.  The wlc were rebooted to see if they but then some of the ap's are now as oper status down.  I have checked the radio network to see if it is enabled and they are.  Do you how to bring those AP's to oper stat up?  Please let me know!  The weird thing is some Ap's are ok and some of them not.  Exactly 11 AP's are in operational status down.

 

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0 Helpful
7 Replies 7

Leo Laohoo
Hall of Fame
Hall of Fame

‎08-24-2021 04:43 PM

Post the complete output to the WLC command:  sh sysinfo

0 Helpful

eddiegonz_it
Level 1
Level 1
In response to Leo Laohoo

‎08-25-2021 05:31 AM

(Cisco Controller) >show sysinfo

Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 8.5.131.0
RTOS Version..................................... 8.5.131.0
Bootloader Version............................... 8.5.103.0
Emergency Image Version.......................... 8.5.103.0

OUI File Last Update Time........................ N/A
Build Type....................................... DATA + WPS

System Name...................................... PRCMWLC050
System Location..................................
System Contact...................................
System ObjectID.................................. 1.3.6.1.4.1.9.1.2427
Redundancy Mode.................................. SSO
IP Address....................................... 10.91.17.50
IPv6 Address..................................... ::
Last Reset....................................... Soft reset due to RST_SOFT_RST write
System Up Time................................... 0 days 20 hrs 1 mins 54 secs
System Timezone Location.........................
System Stats Realtime Interval................... 5

--More-- or (q)uit
System Stats Normal Interval..................... 180

Configured Country............................... US - United States
Operating Environment............................ Commercial (10 to 35 C)
Internal Temp Alarm Limits....................... -10 to 80 C
Internal Temperature............................. +65 C
Mgig Temp Alarm Limits........................... -10 to 78 C
Mgig Temperature................................. +55 C
External Temp Alarm Limits....................... -10 to 71 C
External Temperature............................. +47 C
Fan Status....................................... OK
Fan Speed Mode................................... Disable

State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 3
Number of Active Clients......................... 32

OUI Classification Failure Count................. 0

Burned-in MAC Address............................ CC:70:ED:14:4C:20
Maximum number of APs supported.................. 150
System Nas-Id....................................

--More-- or (q)uit
WLC MIC Certificate Types........................ SHA1/SHA2
Licensing Type................................... RTU

(Cisco Controller) >(Cisco Controller) >show sysinfo

Incorrect usage. Use the '?' or <TAB> key to list commands.

(Cisco Controller) >
(Cisco Controller) >Manufacturer's Name.............................. Cisco Syst ems Inc.

Incorrect usage. Use the '?' or <TAB> key to list commands.

(Cisco Controller) >Product Name..................................... Cisco Cont roller

Incorrect usage. Use the '?' or <TAB> key to list commands.

(Cisco Controller) >Product Version.................................. 8.5.131.0

Incorrect usage. Use the '?' or <TAB> key to list commands.

(Cisco Controller) >RTOS Version..................................... 8.5.131.0

Incorrect usage. Use the '?' or <TAB> key to list commands.

(Cisco Controller) >Bootloader Version............................... 8.5.103.0

Incorrect usage. Use the '?' or <TAB> key to list commands.

(Cisco Controller) >Emergency Image Version.......................... 8.5.103.0

Incorrect usage. Use the '?' or <TAB> key to list commands.

(Cisco Controller) >
(Cisco Controller) >OUI File Last Update Time........................ N/A

Incorrect usage. Use the '?' or <TAB> key to list commands.

(Cisco Controller) >Build Type....................................... DATA + WPS

Incorrect usage. Use the '?' or <TAB> key to list commands.

(Cisco Controller) >
(Cisco Controller) >System Name...................................... PRCMWLC050

Incorrect usage. Use the '?' or <TAB> key to list commands.

(Cisco Controller) >System Location..................................

Incorrect usage. Use the '?' or <TAB> key to list commands.

(Cisco Controller) >System Contact...................................

Incorrect usage. Use the '?' or <TAB> key to list commands.

(Cisco Controller) >System ObjectID.................................. 1.3.6.1.4. 1.9.1.2427

Incorrect usage. Use the '?' or <TAB> key to list commands.

(Cisco Controller) >Redundancy Mode.................................. SSO

Incorrect usage. Use the '?' or <TAB> key to list commands.

(Cisco Controller) >IP Address....................................... 10.91.17.5 0

Incorrect usage. Use the '?' or <TAB> key to list commands.

(Cisco Controller) >IPv6 Address..................................... ::

Incorrect usage. Use the '?' or <TAB> key to list commands.

(Cisco Controller) >Last Reset....................................... Soft reset due to RST_SOFT_RST write

Incorrect usage. Use the '?' or <TAB> key to list commands.

(Cisco Controller) >System Up Time................................... 0 days 20 hrs 1 mins 54 secs

Incorrect usage. Use the '?' or <TAB> key to list commands.

(Cisco Controller) >System Timezone Location.........................

Incorrect usage. Use the '?' or <TAB> key to list commands.

(Cisco Controller) >System Stats Realtime Interval................... 5

Incorrect usage. Use the '?' or <TAB> key to list commands.

(Cisco Controller) >
(Cisco Controller) >--More-- or (q)uit

Incorrect usage. Use the '?' or <TAB> key to list commands.

(Cisco Controller) >System Stats Normal Interval..................... 180

Incorrect usage. Use the '?' or <TAB> key to list commands.

(Cisco Controller) >
(Cisco Controller) >Configured Country............................... US - Unit ed States

Incorrect usage. Use the '?' or <TAB> key to list commands.

(Cisco Controller) >Operating Environment............................ Commercial (10 to 35 C)

Incorrect usage. Use the '?' or <TAB> key to list commands.

(Cisco Controller) >Internal Temp Alarm Limits....................... -10 to 80 C

Incorrect usage. Use the '?' or <TAB> key to list commands.

(Cisco Controller) >Internal Temperature............................. +65 C

Incorrect usage. Use the '?' or <TAB> key to list commands.

(Cisco Controller) >Mgig Temp Alarm Limits........................... -10 to 78 C

Incorrect usage. Use the '?' or <TAB> key to list commands.

(Cisco Controller) >Mgig Temperature................................. +55 C

Incorrect usage. Use the '?' or <TAB> key to list commands.

(Cisco Controller) >External Temp Alarm Limits....................... -10 to 71 C

Incorrect usage. Use the '?' or <TAB> key to list commands.

(Cisco Controller) >External Temperature............................. +47 C

Incorrect usage. Use the '?' or <TAB> key to list commands.

(Cisco Controller) >Fan Status....................................... OK

Incorrect usage. Use the '?' or <TAB> key to list commands.

(Cisco Controller) >Fan Speed Mode................................... Disable

Incorrect usage. Use the '?' or <TAB> key to list commands.

(Cisco Controller) >
(Cisco Controller) >State of 802.11b Network......................... Enabled

Incorrect usage. Use the '?' or <TAB> key to list commands.

(Cisco Controller) >State of 802.11a Network......................... Enabled

Incorrect usage. Use the '?' or <TAB> key to list commands.

(Cisco Controller) >Number of WLANs.................................. 3

Incorrect usage. Use the '?' or <TAB> key to list commands.

(Cisco Controller) >Number of Active Clients......................... 32

Incorrect usage. Use the '?' or <TAB> key to list commands.

(Cisco Controller) >
(Cisco Controller) >OUI Classification Failure Count................. 0

Incorrect usage. Use the '?' or <TAB> key to list commands.

(Cisco Controller) >
(Cisco Controller) >Burned-in MAC Address............................ CC:70:ED:1 4:4C:20

Incorrect usage. Use the '?' or <TAB> key to list commands.

(Cisco Controller) >Maximum number of APs supported.................. 150

Incorrect usage. Use the '?' or <TAB> key to list commands.

(Cisco Controller) >System Nas-Id....................................

Incorrect usage. Use the '?' or <TAB> key to list commands.

(Cisco Controller) >
(Cisco Controller) >--More-- or (q)uit

Incorrect usage. Use the '?' or <TAB> key to list commands.

(Cisco Controller) >WLC MIC Certificate Types........................ SHA1/SHA2

Incorrect usage. Use the '?' or <TAB> key to list commands.

(Cisco Controller) >Licensing Type................................... RTU

Incorrect usage. Use the '?' or <TAB> key to list commands.

(Cisco Controller) >

0 Helpful

Leo Laohoo
Hall of Fame
Hall of Fame
In response to eddiegonz_it

‎08-25-2021 05:53 AM - edited ‎08-25-2021 05:56 AM

@eddiegonz_it wrote:

Last Reset....................................... Soft reset due to RST_SOFT_RST write

Please post the complete output to the following commands: 

  • sh reboot history
  • sh time
  • sh ap summary <APS WITH OPER DOWN RADIOS>
0 Helpful

eddiegonz_it
Level 1
Level 1
In response to Leo Laohoo

‎08-25-2021 06:14 AM

(Cisco Controller) >show time

Time............................................. Wed Aug 25 09:04:28 2021

Timezone delta................................... 0:0
Timezone location................................

NTP Servers
NTP Version.................................. 3
NTP Polling Interval......................... 600

Index NTP Key Index NTP Server Status NTP Msg Auth Status
------- ---------------------------------------------------------------------

 

>show ap summary cr-2

Number of APs.................................... 39

Global AP User Name.............................. Not Configured
Global AP Dot1x User Name........................ Not Configured

AP Name Slots AP Model Ethernet MAC Location Country IP Address Clients DSE Location
------------------------------ ----- -------------------- ----------------- -------------------- ---------- --------------- ------- --------------
CR-2 2 AIR-AP2802I-B-K9 6c:8b:d3:21:33:5a Cold Room 2 US 10.91.17.72 0 [0 ,0 ,0 ]

 

(Cisco Controller) >show ap summary el-1

Number of APs.................................... 39

Global AP User Name.............................. Not Configured
Global AP Dot1x User Name........................ Not Configured

AP Name Slots AP Model Ethernet MAC Location Country IP Address Clients DSE Location
------------------------------ ----- -------------------- ----------------- -------------------- ---------- --------------- ------- --------------
EL-1 2 AIR-AP2802I-B-K9 6c:8b:d3:21:33:58 Elevator US 10.91.17.67 0 [0 ,0 ,0 ]

 

 

 

0 Helpful

Leo Laohoo
Hall of Fame
Hall of Fame
In response to eddiegonz_it

‎08-25-2021 06:34 AM

Check to see if the radios are "admin down" or not.  

Very brave to have a WLC without any NTP configured.  

eddiegonz_it
Level 1
Level 1
In response to Leo Laohoo

‎08-25-2021 01:34 PM

They are not admin down

0 Helpful

Leo Laohoo
Hall of Fame
Hall of Fame
In response to eddiegonz_it

‎08-25-2021 04:18 PM

Can we see the screenshots of the following: 

  1. Monitor > All APs > AP in question > Interfaces tab
  2. Monitor > 802.11a/n/ac/ax Radios > go to the right-hand side of the screen and click the "blue" icon and choose Configure.  
  3. Monitor > 802.11b/g/n/ax Radios > go to the right-hand side of the screen and click the "blue" icon and choose Configure. 

 

0 Helpful
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