AP showing disassociated on prime infrastructure 3.0

[ziamcaccna]

Hi All,

I recently upgraded cisco prime 2.1 to 3.0. today i noticed that AP's re showing disassociated on Prime.

but all the AP's are associated on controller.

controller Software Version

8.2.141.0

Please help

[Leo Laohoo]

Are the APs joining the controller with the following details: 

1.  Default AP name; 

2.  Primary/Secondary/Tertiary Controller details are empty;

3.  Default AP-Group; 

4.  If you list the entire list of APs, the AP in question has 0:00:00 AP join time; and

5.  AP in the same list have 0.0.0.0 IP address

[ziamcaccna]

they are not joining as default name. they are joining with the name they were given.

2. We have standalone WLC

3 in prime it is showing all AP as disassociated

below is from WLC

[Divya]

Hi,

Please perform the WLC sync once again and then check the status for completion. Might be the AP table was not  sync'd post inline upgrade.

If this doesn't work, try to delete and re-add the problematic WLC in the PI.

Regards,

Divya

[ziamcaccna]

Thankyou for your response. no luck. syncing and re-adding WLC not worked.

[Divya · Accepted solution]

Is the PI 3.0 updated? If not, install update4 for PI 3.0.3 and add device pack 7 as well.

Check the AP status after sync'ing again.

Regards,

Divya 

[ziamcaccna]

i am going to update to 3.1 hope that should fix it. can i update Directly from 3.0 to 3.1

[Divya]

Yes, you can perform an inline upgrade from PI 3.0 to 3.1. 

Please follow this link for the upgrade procedure: https://www.cisco.com/c/en/us/td/docs/net_mgmt/prime/infrastructure/3-1/quickstart/guide/cpi_qsg.html#pgfId-136237 

Regards,

Divya

[ziamcaccna]

after initiating the upgrade in stage 1 i am getting file transfer error

[ziamcaccna]

i was getting below error

Initiating Application Upgrade...

  Stage 1 of 7: Transferring file ...

% File transfer error

and this was resolved by correcting repo path

repository defaultRepo

 url disk:/defaultRepo

[ziamcaccna]

ap was showing disassociated as WLC icode 8.2.141.0 is not supported on Prime 3.0. After upgrading to 3.1 issue resolved.