Boot problem with WLC 5508

[derick.aguey]

Hi all,

We receive a new WLC 5508 from our head office.

When we start it, we see this message in the CLI

1. Run primary image (Image not found) - Active                                               

2. Run backup image (Image not found)

How can we found the needed images to run the equipment.

Thanks.

[Stephen Rodriguez · Accepted solution]

If it's not finding the image, you could try to reboot and see if it comes up on a subsequent cycle.

if not, best bet is to RMA the device.

HTH,
Steve

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[Scott Fella]

TAC can provide you with the image and the instructions on how to load it back on the WLC, or else, Steve is right.... RMA time!

Thanks,

Scott

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[Stephen Rodriguez]

yes, if you can find someone who knows where the three files are, and knows how to install them..

RMA is the better option, IMHO

HTH,
Steve

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[Scott Fella]

That is true.... as long as you have smarnet and that your smartnet is 4 hours or NBD or else you will be waiting:)

Thanks,

Scott

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