Can C9124AXI-ROW act as EWC ?

[Ethan and Mia]

Hi Master

I have read datasheet

https://www.cisco.com/c/en/us/products/collateral/wireless/embedded-wireless-controller-catalyst-access-points/white-paper-c11-743398.html#Productoverview

C9124AXI-ROW wasn't on support list , Is it mean can't act as EWC ? Am I right ?

I follow setup guide , AP show EWC-AP-Image as detail below , but logging still show "revovering mode""

AP Running Image : 17.10.0.181
Primary Boot Image : 17.10.0.181
Backup Boot Image : 17.6.1.13
Primary Boot Image Hash: 
Backup Boot Image Hash:
AP Image type : EWC-AP IMAGE
AP Configuration : EWC-AP CAPABLE
3 Multigigabit Ethernet interfaces

[marce1000]

 - Check if the flash on the AP is not 100% full , if so then delete unwanted files , such as core files,

 M.

[Rich R]

I believe EWC is supported on 9124.

It can take a long time to start up - did you wait at least 10 minutes?

Otherwise capture the complete AP console log from power on and share as text file attachment here.

[Ethan and Mia]

Hi , Rich R

Thank for replying ,  This is AP logging

EWC-AP in Recovery Mode......
Please use 'archive download-sw' to upgrade AP and Controller image.
Please use 'show flexconnect ewc-ap launch-log' to check EWC-AP launch log.
[*12/17/2022 03:48:09.2327] DOT11_DRV[0]: Channel set to 3
[*12/17/2022 03:48:11.2364] DOT11_DRV[0]: Channel set to 4
[*12/17/2022 03:48:13.2481] DOT11_DRV[0]: Channel set to 5
[*12/17/2022 03:48:15.2519] DOT11_DRV[0]: Channel set to 6
[*12/17/2022 03:48:17.2556] DOT11_DRV[0]: Channel set to 7
[*12/17/2022 03:48:19.2595] DOT11_DRV[0]: Channel set to 8
[*12/17/2022 03:48:21.2632] DOT11_DRV[0]: Channel set to 9
[*12/17/2022 03:48:23.2670] DOT11_DRV[0]: Channel set to 10
[*12/17/2022 03:48:25.2785] DOT11_DRV[0]: Channel set to 11
[*12/17/2022 03:48:27.2822] DOT11_DRV[0]: Channel set to 1
[*12/17/2022 03:48:28.7949] In write handler 'vrrp_active_to_init' for 'vrrp_elector :: FlexVRRPElector':
[*12/17/2022 03:48:28.7950] FlexVRRPInstance that does not exist
EWC-AP in Recovery Mode......
Please use 'archive download-sw' to upgrade AP and Controller image.
Please use 'show flexconnect ewc-ap launch-log' to check EWC-AP launch log.

[Ethan and Mia]

this is current image version

AP Running Image : 17.10.0.181
Primary Boot Image : 17.10.0.181
Backup Boot Image : 17.6.1.13
Primary Boot Image Hash: a9e0c9d8ea2741dabb997263c7b0252aa888cd3bae3622ec0e4a15043b0c1e7397d7d0ece380ad6f80f7ac01162810bc9e098d6dd20c22a6ceeaeab9c4f1ab05
Backup Boot Image Hash:
AP Image type : EWC-AP IMAGE
AP Configuration : EWC-AP CAPABLE

[Ethan and Mia]

more info when "show flexconnect ewc-ap launch-log"

AP-NAME#show flexconnect ewc-ap launch-log
Finalizing mewlc image swap ...
Creating version file /part1/mewlc_info.ver from /part1/wlc/images/C9800-AP-iosxe-wlc.bin
Creating version file /part2/mewlc_info.ver from /part2/wlc/images/C9800-AP-iosxe-wlc.bin
Deleting //part1/wlc/shared/me_controller_image_upgrade
Deleting /part1/wlc/shared/me_ctrlr_pending_upgrade
Sat Dec 17 04:11:30 UTC 2022 Start to verify the Image
Failed to verify image signature: /part1/wlc/images/C9800-AP-iosxe-wlc.bin
Sat Dec 17 04:11:32 UTC 2022 In Auto Recovery Mode
Sat Dec 17 04:11:32 UTC 2022 Checking if stable AP and WLC versions exist
Sat Dec 17 04:11:32 UTC 2022 No stable AP and WLC versions exist.
Sat Dec 17 04:11:32 UTC 2022 Checking if stable remote AP and WLC versions exist
Sat Dec 17 04:11:32 UTC 2022 No stable remote AP and WLC versions exist.
Sat Dec 17 04:11:32 UTC 2022 Attempted auto recovery, but there is no better version to switch to

[Rich R]

Well that's pretty conclusive - the flash/images are corrupt so you need to re-install the software and it even tells you what to do:
Please use 'archive download-sw' to upgrade AP and Controller image.
So download your version of choice - eg:
https://software.cisco.com/download/home/286326654/type/286323077/release/17.6.4
https://software.cisco.com/download/home/286326654/type/286323077/release/17.9.2
https://software.cisco.com/download/home/286326654/type/286323077/release/17.10.1
and verify the md5 and/or sha512 hashes for the downloaded zip file.
Then extract the contents of the zip file to your SFTP/TFTP server and use archive download-sw to install to the AP.
The files you will need specifically are the EWC image C9800-AP-iosxe-wlc.bin and the AP image ap1g6a.
https://www.cisco.com/c/en/us/td/docs/wireless/controller/ewc/17-10/config-guide/ewc_cg_17_10/conversion_and_migration.html#id_108685

[Ethan and Mia]

Thank too much for your reply

I had follow your step result still like this

AP-NAME#show flexconnect ewc-ap launch-log
Finalizing mewlc image swap ...
Creating version file /part1/mewlc_info.ver from /part1/wlc/images/C9800-AP-iosxe-wlc.bin
Creating version file /part2/mewlc_info.ver from /part2/wlc/images/C9800-AP-iosxe-wlc.bin
Deleting //part1/wlc/shared/me_controller_image_upgrade
Deleting /part1/wlc/shared/me_ctrlr_pending_upgrade
Sat Dec 17 05:43:31 UTC 2022 Start to verify the Image
Failed to verify image signature: /part1/wlc/images/C9800-AP-iosxe-wlc.bin
Sat Dec 17 05:43:34 UTC 2022 In Auto Recovery Mode
Sat Dec 17 05:43:34 UTC 2022 Checking if stable AP and WLC versions exist
Sat Dec 17 05:43:34 UTC 2022 No stable AP and WLC versions exist.
Sat Dec 17 05:43:34 UTC 2022 Checking if stable remote AP and WLC versions exist
Sat Dec 17 05:43:34 UTC 2022 No stable remote AP and WLC versions exist.
Sat Dec 17 05:43:34 UTC 2022 Attempted auto recovery, but there is no better version to switch to
AP-NAME#EWC-AP in Recovery Mode......
Please use 'archive download-sw' to upgrade AP and Controller image.
Please use 'show flexconnect ewc-ap launch-log' to check EWC-AP launch log.

[Rich R]

So you successfully re-installed the software with no errors?

If so then the AP may be faulty.

One more thing to try - do a full recovery of the AP following the procedure at https://www.cisco.com/c/en/us/support/docs/wireless/catalyst-9120axi-access-point/217537-repairing-c9120-c9115-access-points-from.html
That will return the AP to basic CAPWAP capability and you can then convert to EWC again.

As far as I know the 9124 should use the same image as the 9130 (although those images may pre-date the 9124).  Worst case scenario is that it doesn't work and you're no worse off - then you call TAC and RMA the AP.

[Ethan and Mia · Accepted solution]

problem was  solve ,  just "rollback"firmware then ewc start as well.

[nhatdinh]

Hi Ethan and Mia,
Can you share the steps details ?